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5 Signs of High-Quality Support at Home Providers

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Finding the best care for an older family member matters a lot. If they struggle with daily routines, getting around, or dealing with issues like dementia or ongoing health problems, picking a solid home-care service can seriously improve their peace of mind, security, yet quality of life.
Yet what tells you which services really give great care? Check these five signs to spot a top-notch support at home provider.

1. Personalised and Flexible Support at Home Plans

Each person lives differently – so what helps them should fit their own life. Good home care companies know one-size-fits-all never works well. Instead, they learn about your family member’s daily habits, hopes, where they come from, and how they like to get help.
With Home Care Assistance, plans shift easily when life changes. If your family member needs just some help each week – or full-time aid – care fits their exact situation, whenever it’s needed.

2. Qualified, Compassionate Support at Home Workers

A provider’s strength comes from those giving care day to day. Top support at home teams hire workers who know their stuff – trained in safety, basic medical tasks, while also understanding how to listen, connect, and see things from the person’s point of view. These caregivers show respect, stay calm under pressure, often going out of their way just to make someone feel seen.
Each person on our crew goes through strict checks, gets solid preparation, then keeps learning over time so they can offer top-quality help. They’re given tools and know-how that let them adapt as the requirements of elderly Australians change.

3. Transparent Communication and Family Involvement

Trusting another person with a family member’s care means clear, open talks matter most. Good home helpers update relatives regularly – whether it’s about shifts in health needs or small details like meals or sleep patterns.
Cool chats boost faith and comfort – this shapes how we do things. When you talk to helpers, planners, or service folks here, we make sure you’re kept in the loop, involved in every step of your family member’s care path.

4. Strong Reviews and Testimonials

Listening to families who’ve used the service helps you judge a provider well. Good feedback, comments online, or stories shared by friends show how reliable the care really is.
Families keep saying they trust Home Care Assistance because we show up on time, answer fast, yet care deeply about each person’s needs. We feel good knowing we’ve built real connections while giving comfort and confidence to households from one end of Australia to the other.

5. A Comprehensive Range of Support Services

A reliable home helper needs to cover lots of tasks, shifting smoothly when situations evolve – so loved ones don’t jump between agencies or deal with messy handovers. Whether it’s help with daily routines, household chores, tailored dementia care, or recovery after a hospital stay, being adaptable makes all the difference.

We offer a full range of home care options so older Aussies can stay independent, safe, and comfortable where they live – support that fits their movement needs, mind sharpness, ongoing health issues, plus general day-to-day wellness.

Choosing the Right Support at Home Provider Brings Peace of Mind

Good support isn’t just checking tasks off a list – instead, it’s creating real connections, helping people do things on their own, also making sure seniors live at home feeling respected while staying positive.

In-home care help means showing up reliably, caring deeply, plus knowing what’s needed medically – so you or someone dear to you stays comfortable at home. We keep things steady without jargon, using real talk while focusing on actual needs instead of flashy promises.
If you’re set to check out helpful choices for your crew, head over to our Contact Us section – because we’ll walk you through picking what’s good for someone you care about.

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    As a leading age care provider, Home Care Assistance offers tailored in-home care services for older Australians, enabling them to live happier and healthier lives in the comfort of their own homes. 

    We offer private and government subsidised Care Packages and have office locations that are a registered NDIS provider. Our Care Workers undergo extensive training in order to deliver unmatched in-home aged care services where people can continue ageing in place. We are proud ambassadors of the My Aged Care government funded aged care program, enabling Australians to successfully navigate the process and gain approval for in-home care support packages. Home Care Assistance offers hourly care, specialised care, Alzheimer’s and Dementia care, hospital to home care, and 24 hour in home care.

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    I am a 77 year old female pensioner living in public housing and have had the good fortune of to get a Home Package with Home Care East a year ago after a long wait .My carer was mainly Giovanna who... was excellent in that she listened to me , took me shopping and did a thorough job cleaning my small unit .I am truly blessed .read more
    Kristi has been nothing but amazing, Couldn’t recommend her more !
    Happy Christmas to Jourdan my home care manager and thank you so very much for all the help and care you've shown over the year I've been with GCHA, very happy with my home care package and how... you've gone over and above many times for me. Much appreciated, have a super new year, catch up with you then. Blessings to you and yours (:-read more
    Yes Folks it's all true, you've found the best Age Care Provider on the Gold Coast.Flash Jourdan Lofthouse and his Merry staff are doing great work for my mum and several of her close friends.... Ramps, railings, shower ensuite, cleaning, gardening all set up nicely. All in a days work and carefully costed. When you meet and chat to Jourdan you'll be happy to sign up. Julieread more
    Lunch was sensational the whole experience was sensational especially my case manager Paola and all other case managers were very pleasant hope it happens again. 5 Star
    “Home Care Assistance are the true definition of higher class care. The team at HCA listened to our needs and we weren’t just another customer. Our carer arrives on time every time and helps with the... difficult tasks like cleaning and washing. The carer also takes us shopping so we don’t have to think about driving to the shops anymore. Thank you HCA, we don’t worry about how we will live at home anymore.”read more
    As We are the Family With kid experienced to stay by this agent, I can not recommend this company enough. They genuinely care for their clients, whenever I asked for help a person I contact with... always try her best to help that I most thankful for her.read more
    Would recommend
    Staff is very friendly. Their services are really appreciable . Take action quickly and do follow up.
    Home Care Assistance has been very helpful. My carers, Asal Shohani and Annabelle Bourke are lovely and very helpful and I would always recommend this company.
    Would recommend this company to absolutely anyone! They pride themselves with quality service!
    Wow really I am lost for words, homecare assistance are Number One in my books, they go out of there way to help you with your goals.. I used to do this for a job and you always could tell the people... who really cared about people and the ones that it was only a job..Homecare will match you 100% with someone you will get along with and someone who cares about your well being..if you are looking for an amazing Care organisation I recommend HOMECAREread more
    It is the best choice and the best decision I have ever made in my life, choosing the Home Care Assistance in Southport, Gold Coast, they are very accommodating and helpful., very prompt in... replying and provide your needs. Assisting and organising home maintenance and modifications, providing a carer that meet your needs appropriately. this was done by Jourdan who I first met and organized from the beginning and now Christina. Michelle is very approachable and accomadating and very cheeerful, happy enough to listen. I highly recommend this organization without hesitation.read more
    I wouldn't be able to cope at home without Home Care Assistance. The helpers who come into my home and assist with my house work go well beyond my expectations. Home care pays about 2/3 of frozen... meals which makes it affordable and necessary if you have severe arthritis like me. There are other services and products you are entitled to. Give Home Care a call.read more
    Best Home Care Agency in South East Melbourne!Friendly ,Reliable, trusting in looking after your loved one.
    In November I was looking for a New Provider for my package.Fortunately I found HOME CARE ASSISTANCE in SOUTHPORT Qld.Immediately after my phone call MISCHELLE,and JOURDAN VisitedMy home to... explain the care I needed,and immediately everythingWas put into place.My Care Givers are of First class help to me,Highly qualified and have allRelevant TRAINING. FIRST AID-CPR-and Police checks are currentAlso INSURANCE.I am just so Happy with the service,also Quality and Love, given by allStaff.THANK YOU Home CAre Assistance. All my problems are now solvedAnd this is a major relief for my HEALTHI would RECOMMEND your Company to Anyone. THANKS AGAINread more
    First and foremost this companyHome care assistant r the bestMy ladies whom I deal with make me feel very important that I’m the only person they r dealing withNatalia and LindaJust having this... Xmas in July is very specialThank u so much 👏👏👏👏read more
    The carers who looked after my elderly mother were without exception highly motivated, caring and compassionate. Not only was Mum looked after supremely well, she was provided with wonderful... companionship, a level of independence that would have been impossible without the help of her special carers, and a lot of fun. It is difficult to put into words how much this meant to her entire family! Keep up the good work.read more
    Exceptional service from carer Rebecca. I wouldn’t hesitate in recommending Michelle & her service in caring for your loved ones.
    I can't thank the team at Home Care Assistance North Coast enough for their help with my Dad. David led us through the Home Care Package details with honesty and integrity, and they were able to... organise a lawn mowing service as well as a carer to visit Dad.My only regret is that we didn't get to spend more time with the team as Dad has now moved into an Aged Care Facility. Thank you again.read more
    Everyone I’ve interacted with at Home Care Assistance has been friendly, professional and very helpful.My 85 year old mother has settled into her daily routine in her own home very nicely with the... care and support received from Home Care Assistance.I have received excellent advice, service and care for my mother and highly recommend this professional organization.read more
    Home Care Assistance Sydney provided fantastic, caring, professional and personalised support for my Mum, enabling her to live independently in her own home for as long as possible, which was... supremely important to her. Paola Sandoval, Mum's case manager, was brilliant. She organised and coordinated carers, nurses, occupational therapists, equipment, vision specialists, cleaners, meals and more, all with supreme efficiency and attentiveness. Everything was seamless and nothing was too much trouble. As Mum's needs changed and increased, Paola ensured that the services Mum received adapted to her needs. The load that this takes off a family's shoulders cannot be overstated.Mum's carer, Laura Sandoval, was equally wonderful. She played an absolutely critical role in supporting not only Mum's day-to-day functioning but also her wellbeing. Apart from being unfailingly dependable and competent, Laura was exceptionally kind and thoughtful, always finding ways to enrich Mum's experience day-to-day. It was clear that she genuinely cared about Mum, and Mum could tell, which made all the difference to her quality of life. We will never forget Laura.It was also brilliant that Home Care Assistance Sydney provided nursing support. Mum's nurse, Ryan, was warm and knowledgeable, with some brilliant practical advice. And, once again, nothing was too much trouble. With all that can go wrong at short notice in the elderly, it was extremely comforting knowing that a home visit from a nurse was there if we needed it.All in all, Home Care Assistance Sydney surpassed all expectations. We are extremely grateful, and could not recommend this agency more highly.read more
    Would recommend to everyone
    A thank you to the team at Hone Care Assistance from the Gold Coast, for taking extrodinary measures to look after my parents. A well organised and professional manner, thank you again..
    Home Care Assistance Gold Coast have been five star in the service and care they've provided for my grandparents. A huge thank you to the professional team behind the scenes who ensure all clients... are well taken care of. Highly recommend!read more
    Would definately recommend, Kristy is the best :-)
    My husband had two major strokes 6 years ago which turned our lives upside down over night. two years ago we were given the opportunity to look for a provider to help us make life easier at home for... my husband. We choose a provider and had them for two years. I can't tell express enough of how that ended up causing us so much stress and anxiety as they were in this business for the wrong reasons, very money orientated as fees were astronomical and the service was equally as bad. My husband even had a bad accident on his scooter where he could of been killed at Helensvale and some low life also stole his mobile phone while he was on the ground so he could not contact anyone but not even a word from my provider to say how sorry they were to hear that, it meant nothing, like I said just in it for the money. After two years I had had enough and found a provider by the name of Home Care Assistance. We have only been with them for one month and already it has made a huge difference to our lives, the stress levels are manageable now as they are absolutely in this business of caring for the elderly and disabled for the RIGHT reasons, they have been nothing but professional, kind and caring and they actually listen to what our needs are even though they are sometimes of the chart, but what counts is that it is to make my husbands life better, he is the one who was unlucky in life to have this happen to a very kind soul at a young age. We needed help and now we have it. The director of this company Michelle and our client advisor Jourdan have been the best and I can honestly say to anyone out there looking for a provider, as there are many, don't look any further than Home Care. If anyone would like to speak to me personally, pls get in touch with HomeCare as I will gladly tell u our story and how important it is that when tragedy strikes and you are a mess, you really need that help and support. I can't thank Home Care enough for everything in such a short time. I feel blessed to have found them.read more
    Natalia and Linda are wonderful. Home Care assistance is great company with a great team
    A Lifeline of Care: Our Deepest Gratitude for Sârka and Home Care Assistance SydneyFor over five incredible years, Sârka from Home Care Assistance Sydney has been an indispensable part of our... family, providing a level of care and commitment that is truly unsurpassed. We honestly don't know how we would have coped without her.When our father was battling advanced Alzheimer's, Sârka's dedication was nothing short of miraculous. She cared for him with the love and compassion of a daughter, never shying away from any challenge. Her unwavering support and daily care were the bedrock that allowed our mother to navigate those incredibly difficult years. Sârka's presence brought immense comfort and stability during a time of great uncertainty.Now, even though Dad is no longer with us, Sârka continues to be a profound source of comfort and support for Mum. She's not just a carer; she's a wonderful companion, a trusted friend, and an invaluable help. Her ability to anticipate needs and provide thoughtful assistance has made an immeasurable difference in Mum's life.Sârka exemplifies the highest standards of professional care, coupled with genuine warmth and empathy. Home Care Assistance Sydney is incredibly fortunate to have such a remarkable individual on their team. We wholeheartedly recommend Sârka and Home Care Assistance Sydney to anyone seeking compassionate, reliable, and truly exceptional home care. They are, quite simply, the best.read more
    Homecare assistance are a fantastic organisation who knows their clients needs and proactively helps in any way they can. The whole team are amazing, kind, patient and caring. I cant recommend them... enoughread more
    I have changed the company who provided care for my mother to Home Care Assistance who are based at the Gold Coast. With the previous company I had 40 different carers over 3 years and now have the... same carer 5 days a week. My mother was with the same big company for 20 years. I requested they send the same carer on certain days but really did not care about my mothers or my needs. When someone is blind and deaf they do not need a carer coming into the house who has not been here before.The carers with Home Care Assistance are paid a better hourly rate than the previous company and their admin costs are far cheaper and now saving $600 a month which can now give me more hours.If you have elderly parents looking to change from the BIG providers give them a call. Michelle and Jourdan have been great to deal with and very caring.I highly recommend this company.They have carers looking for work and need more clients to make the transfer.read more
    Highly recommend.
    Jourdan and Michelle and their team have been fantastic. I have no idea how i would have gotten thru the last 8 months without them to be there for my mother. I live overseas and have relied on them... to be the main support team for my mother ( who has not been the easiest of customers ) . Through it all they have been amazing- so professional and responsive. Easy to contact and provided great updates so i knew exactly what was going on. Mom loved them - you will tooread more
    Our family appointed HCA to assist with care for our father. It turned out to be an excellent appointment.The management and staff were excellent and the carers were outstanding.We highly recommend... HCA to any prospective applicants.We would be happy to field direct enquires about the service. HCA have our detailsread more
    Home Care Assistance North Coast has really put the CARE back into my aged care experience for my mother.Right from the beginning communication with management (David and Meg) has been excellent... with all of my requests and questions answered patiently, promptly and cheerfully.Due to Home Care Assistance's policy of tender care my mother has had hand massages, foot baths and massages, diversional therapy involving music and art, poetry and encouraging Mum to interact positively.Domestic tasks are attended to cheerfully.Blue ribbon service and red carpet treatment for their valued clients. Highly recommended!read more
    Amazing service with great workers and excellent team managing funds sufficiently. Highly recommend this company
    Jo is the most wonderful case manager so kind and caring with her clients.
    I have been a Home Care Assistance client for 18 months.From day one the kindness and professional manner shown to me by Michelle has been wonderful. I no longer feel like a source of income I... feel like a valued friend.I look forward to the visits from Joan, who is often the only visitor we see, and also the the calls from Michelle 'just checking everything is okay'.Changing providers was the very best decision I made. Home Care Assistance genuinely care - about me and about all their other clients.read more
    About Paola Sandoval and my carers Laura Sandoval and Agata Zboralska I can say I am very happy with the services provided by them .I feel looked after really well by them . They help me with my... needs very all !I want to thank them a lot !read more
    Naralia and Lyda are lovely caring women.They validate me if l have some difficulties, are helpful, finding a solution and they treat me well. Thank you so much for a lovely lunch today l met a... nice lady at my table.read more
    We have been with Home Care assistance for last three years. I am impressed by the diversity of the services, they provide.I had few carers but the carer, Shweta, has been coming to us for last two... years, has been a Godsend. She pushes him to do the things which i am unable to. It’s a compliment to Homecare assistance to employ professionals of that standard.No matter what problem I incur, all I have to do is to ring the agency..The eagerness and understanding towards the need of the client is amazing.I would recommend Homecare assistance to anyone and everyone, who requires assistance in all aspects of life.In my case i am grateful of the help i am getting to look after my husband.read more
    Home Care Assistance is truly exceptional! Their team is full of phenomenal and easy going people. They are compassionate, professional, and incredibly dedicated to providing top-notch care. From the... moment we started working with them, their staff went above and beyond to ensure every need was met with warmth and expertise. Their team are not only skilled but also genuinely kind and make every interaction personalised. Communication with the team is seamless, and their commitment to excellence make them hands-down the go-to service provider for home care. I highly recommend to anyone seeking outstanding support!read more
    They are great
    My mother's carer, Sharka, has been truly amazing. She is the preferred carer for my mother, and scheduled most mornings, 8am-10am. It's evident Sharka has clients as her priority and the support and... empathetic care she provides to my mother has been invaluable. This rating is for Sharka.read more
    Dave and the team go above and beyond to ensure your loved one receives the best possible care
    Outstanding service. This provider is just the best, friendly, compassionate and professional 10/10. Each interaction with the staff was great, the only place to go for your in home care needs.
    Great service helpful staff that can't do enough for you and very reasonable fees
    Ryan is the home care nurse for my mother Pauline who has required wound care for a leg ulcer over the past 6 months. In this time we have been more than pleased for the care & knowledge that he has... displayed whilst caring for mum. Her specialist has been able to converse with him regarding ongoing treatment. He is always punctual & always very pleasant.read more
    We have now been with Home Care Assistance for 6 months and we are more than satisfied with the level of care and assistance we receive from our provider. If anyone out there is looking for an... exceptional provider that is in this business for the right reasons, look no further than Home Care Assistance. We are so lucky to have Jourdan who looks after all our requirements and is very efficient and professional. A big thank you for making life run a lot easier without added stress.read more
    Great business, would recommend it to friends and family.
    At the beginning of this year I interviewed several care companies searching for help with my mum who is totally dependant every day.Mum was quite resistant to the idea of having strangers coming in... to her home, she felt very uncomfortable, but I was desperate at the same timefeeling guilty. When speaking with Jourdan as we discussed HCA & theirpolicies, prices, priorities I felt that this was the right company for my mum & I. The interest in my mums needs & her fears were clearly important, which put me at ease making this new journey a little easier.From the 7th March we have received excellent care. Whatever we asked for has been received. The carers who attend to my mum are perfectly matched to her needs, she now feels safe, very comfortable & well cared for, she is also looking forward to their visits. The services we require are cleaning, meals, companionship & most of all friendliness. All of these are of a high standard. Mum & I are very grateful to all at Home Care Assistance Gold Coast. Glenis & Normaread more
    The staff is amazing, they will try there best to meet all of your needs !
    Hi, my name is Joan, I just want you to know that today I had a new career and her name was Asal Shohani.She took me shopping, we a had coffee, and then brought me back home.I found her very... pleasant, she made me feel very comfortable, it felt like when one of my granddaughters comes to visit.I'll be letting my Support Coordinator know that I would like to have her again on going.read more
    excellent staff and great service!
    A positive experience of co-ordinated care and provision of support services to meet my high care level of needs.
    Great company warm friendly staff
    Kristi is my personal Carer who does a wonderful job and at the same time she is very caring. Kristi is like one of the family and does not need any direction, she comes and does her work in a... professional manner. I also want to say that Michelle & Jourdan who run the Carers company is the best Carer's Company I have ever been with, they are so caring in every way, I wish there were more stars I could give them Congratulations to them, Blessings Rosalie Muir.read more
    David and his team have been outstanding in the help they have offered my father. i would highly recommend them to anyone. First class job!
    My carer Beccy was perfectly matched to my needs. Michelle & Jourdan are always helpful & I couldn't live comfortably at home without the care from Home Care Assistance Gold Coast.
    Sarka is absolutely fabulous on all levels
    Home Care Assistance are always available to help Mum and Dad. The carers are always lovely and polite. I feel very confident in recommending them to anyone looking for care for their loved ones.
    Very happy with this Company looking after my Home Care Package. Very friendly staff and always available to arrange things. Also the home care and help in garden is excellent and I couldn't do... without them.read more
    Home Care Assistance Gold Coast is our new Home Care Package Provider because we are moving from NSW to Queensland. When searching for a new provider, I came across this provider and after speaking... with Jordan, I felt comfortable in making the change. I look forward to working with Home Care Assistance Gold Coast for my husband's future needs. Since meeting Jordan, I am even more certain of our choice of provider. Anne and Robert Mackay.read more
    I switched my Father’s Homecare package from a large provider to HCA and I’m so glad I did. From the very first contact I was struck by the degree of professionalism, expertise and friendliness from... all I came in contact with. The high standard of care and calibre of the care staff was evident from the beginning and carried right through. Communication was always responsive and timely and nothing was too much trouble. The values of the company and management team have filtered right through to the staff and you feel you are in the company of family who really care, which is very comforting. I have no hesitation in recommending the services of HCA for exemplary care of the elderly in their home.read more
    The whole team at Home Care Assist are amazing. I can't begin to tell you how much help Geoff Doherty was to me when I was trying to navigate the Aged Care process. The Coffs Harbour team led by... Rachael, who is a wonderful caring and helpful manager, is an absolute gem. My every need is taken into consideration and the staff employed to do the actual caring/cleaning are second to none. Nothing is too much trouble. I need Physio and Hydrotherapy services and Emily, who is also a absolute gem always pays the providers promptly and they are very grateful for that. I would highly recommend this service to anyone looking for Caring, Compassionate, timely and reliable care.read more
    I have received care for the last 2 years so I would like to say how happy I am with the provider. My carer is a well trained ex nurse who has helped me to live a happier life and look after my... needs. I am a level 4 and would probably need assistance outside my home without their care.i would reccommend the provider too anyone needing assistance . I have the same carer which is great for continuety of service She notices when I feel unwell without saying anything and looks after me very well.read more
    We were very happy with Home Care Assistance's and dealing with staff was a pleasure. Highly recommend.
    The most helpful, caring, supportive and flexible team of people to assist with our elderly loved ones.I am so grateful for all you had done for my Mum.... ❤️❤️❤️read more
    In sporting circles these days there is an expression used to describe why athletes and teams are supreme champions, it is “they do the one-percenters”. To me this is what separates HCA from the... other providers I have experienced; they are always cheery when you telephone, they respond with some alacrity to an email, incredibly flexible re scheduling and most importantly from the very first visit by a staff member you are made to feel part of their family.read more
    I have recommended Home Care Assistance Newcastle to a few friends now. After having a bad experience with another service provider, Kerrie went above and beyond to help my mother, who has dementia,... with new services. Kerrie, Mark and their team are compassionate, professional and genuinely care about their clients.read more
    I am very satisfied with the carers who take care of my wife. They are not only experienced but very compassionate and understanding of my wife’s needs. They are always positive and easy to deal... with. I would have no problems recommending the company to other potential clients.read more
    Sandy was fantastic! Great cleaning service, very efficient and friendly - best use of 3 hours I’ve ever seen from this type of service.... ⭐️⭐️⭐️⭐️⭐️read more
    Exceptional Care and Customer Service - Many thanks to Jourdan Lofthouse the Director of Clinical Care and a RN to boot. I would not have been able to navigate the experience of finding a carer for... my elderly mother without his professionalism, compassion and guidance. For anyone having to find a carer to visit a loved one on the Gold Coast I would recommend that Home Care Assistance is their first choice!read more
    Home Care Assistance North Coast have been absolutely wonderful caring for my elderly parents. All their staff have been kind, considerate and very professional. Management is very friendly, always... willing to accommodate any needed changes and care greatly about the welfare of both their clients and their lovely careers. Their careers have been absolute angels, to say the least. My thanks go to all the people at Home Care Assistance North Coast.read more
    Great team
    Excellent service and friendly staff members.
    Home Care Assistance run by Jeremy and Samantha, a lovely couple with a caring attitude and a family themselves. After bringing my Mum to Sydney and needing expert help immediately I found HCA online... and liked their story. As soon as they walked in our door, we knew we were safe. I liked the fact that there was direct contact with the owners and nothing was too much trouble. The carers selected for Mum were perfect for her and very capable. Unfortunately Mum has had to move to a nursing home now but I would happily recommend this wonderful business to anyone with aged care needs.read more
    Jeremy is a really good man, he has fantastic family values and cares for everyone. I would definitely recommend Health Care Assistance to help you and your family
    Homecare assistance is a high quality company run by friendly and highly qualified faces, I could not recommend the company enough to those who need it
    We would like to express our sincere gratitude to nurse Ryan and Paola for their excellent service and commitment to meeting our needs.We feel truly supported and are very satisfied with the care... provided.We would like to extend our gratitude to our regular care worker, Laura Sandoval and Marlene Tipene who does a wonderful job.I feel supported and truly appreciate her services each week — she is a great help.read more
    Amazing team!
    I cannot speak highly enough of the team at Home Care Assistance. They treated my gran and I like we were close family and always ready to help 24/7. The carers they provided were of the highest... standard and loved by my gran. The family appreciated the nature of the carers when they spoke to us about her progress and their recommendations. Nothing was to big or small a task for them to solve.Definitely recommend reaching out to them for home care packages.read more
    We have the highest praise for HCA as an organisation, and deep gratitude and respect for the people involved - all the way from Dave & Meg at the top right through office staff and on to the... wonderful warm carers who have meant so much to our mother over the last three years. From our experience HCA offers a service far beyond the general expectations of the aged care sector, and we have no hesitation recommending them. Thank you HCA, for all that you've done for Mum - and for us by extension.read more
    The team at Home Care Assistance are extremely caring towards their people and ensure every client has the best quality of life possible. They are a genuine, honest local organisation that would... recommend any of my family members use to manage their home care package.Highly recommend Traci and the team at Home Care Assistanceread more
    I'm really happy with Jess. She's the best carer I've ever had. She does an excellent job, is punctual, polite and we we have great conversations. She also has a wonderful sense of humour.
    Excellent service, I cannot speak highly enough of how good HCA is at managing mum's home care package. We currently have Natalia as our case coordinator, she does everything for us with such... dedication, efficiency and kindnesses and is all over everything which is really important for me because I work full time as well as take care of mum. HCA stands out, they listen and nothing is ever a hassle for them.read more
    Great service, lovely people
    Would highly recommend this home care provider. I am so glad I took my grandmother out of a home care package as we were paying too much in fees. The staff are very attentive and helpful.
    Great place and would highly recommend!
    So blessed. Such a wonderful team to take care of me, keeping my life simple and enabling the very best I could wish for. Thank you, Meg and Dave!
    Our family has benefited from the excellent support and services from David, Meg and the team at Home Care Assistance North Coast for the past couple of years. I had an extensive list of questions... when we were deciding which provider to go with. David answered promptly, and impressed me with his empathy, accessibility (available after hours, weekends), and ability to tailor a package to meet our particular needs. Add to that the best value for package dollars, and it was an easy decision to go with HCA North Coast.The staff employed by HCA North Coast have been excellent. David was able to source staff who were a good match for my Dad’s personality. As our needs evolved, it was easy to change any aspect of the care provided.I am very happy to recommend Home Care Assistance North Coast, for anyone looking for quality care for their loved one.read more
    Excellent service provider for my Mum and friend. Special thank you to Linda, Lisa and Naomi for all the help.
    I looked long and thoroughly before I selected a care provider for my husband who has dementia. Being with Home Care Assistance for almost a year, has confirmed all my expectations. And more.As a... carer I feel very supported by David and Meg. They are always available by phone or email, and this means a lot. But perhaps the best quality of their organisation is the high calibre and personalised choice of all the care givers they have provided for us - whether it be someone to spend time with my husband or someone to slash our overgrown yard.I have no hesitation in recommending Home Care Assistance - and, indeed, have already done so.Pamela Payneread more
    Great company, would definitely recommend. The employees are superb
    Megan is very good care manager.
    Lovely staff
    High quality, unique approach with a customised care plan to promote independence and client satisfaction.
    We are over the moon with the help Home Care Assist has provided for us. We couldn't survive without Sarka our carer who has been with us for a few years now and feels like part of the family. Her... dedication towards caring for my parents has been impressive to say the least. She has not only offered physical support, but emotional and social support and has done so with love.read more
            
    
            
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