Home Care Assistance

I Have a Home Care Package

Now that you have your Home Care Package subsidy, you have choice and flexibility in the way it is used to provide appropriate care and support. Because each individual has different needs and wants, the way in which a Home Care Package subsidy is spent will vary greatly from person to person.
  • Hourly Care
  • 24 Hour Care
  • Hospital to Home
  • Specialised Care

Using your home care package

At Home Care Assistance we are on hand to help guide you through the process of allocating your Home Care Package subsidy to ensure your health, home and wellbeing needs are met, enabling you to live safely and independently at home.

There really is no ‘right’ way to allocate your subsidy, and it’s essential that your care program is custom-made to help you achieve your goals.

You can use your package to access services such as

  • Cleaning, laundry, and meal preparation
  • Garden and home maintenance
  • Transport to appointments or shopping
  • Showering and dressing
  • Access to allied health services such as physiotherapy, massage and podiatry
  • Referrals to other services in the community like exercise groups, hydrotherapy and day programs

Choosing a home care provider

Some things to consider when choosing a Home Care Provider are:

  • Are they a government approved provider of Home Care packages?
  • Are carers employed by the company directly?
  • What training do home care staff receive?
  • What are the package management/administration fees?
  • Do they charge an exit fee?
  • Can you contact someone 24 hours 7 days a week if there is a problem or concern with care?

If you would like to speak to a member of our friendly team for some expert advice or to organise an obligation free in-home consultation, please find your local team here.

Management/Administration fees

Part of your subsidy will go towards a management fee. Home Care Assistance charges a very low package management fee which means you use the majority of your subsidy for direct care needs. To learn more, contact your local team by clicking here.

Is there a time limit?

In receiving your Home Care Package, you have been allocated a referral code. You have 56 days to choose a Home Care Provider using that referral code.

Speak to the highly experienced team at Home Care Assistance today to support you through this process.

Let us help you

Home Care Assistance can help. Call Your Local Team today for your complimentary in-home assessment.

Find A Local Team

DEDICATED TO AGEING WELL
Great service helpful staff that can't do enough for you and very reasonable fees
Thanks to the team at Home Care Assistance Melbourne team for taking such care and compassion. The team genuinely cares and are there to support our family. Thank you.
I looked long and thoroughly before I selected a care provider for my husband who has dementia. Being with Home Care Assistance for almost a year, has confirmed all my expectations. And more. ... As a carer I feel very supported by David and Meg. They are always available by phone or email, and this means a lot. But perhaps the best quality of their organisation is the high calibre and personalised choice of all the care givers they have provided for us - whether it be someone to spend time with my husband or someone to slash our overgrown yard.I have no hesitation in recommending Home Care Assistance - and, indeed, have already done so.Pamela Payneread more
Best Home Care Agency in South East Melbourne!Friendly ,Reliable, trusting in looking after your loved one.
The carers who looked after my elderly mother were without exception highly motivated, caring and compassionate. Not only was Mum looked after supremely well, she was provided with wonderful... companionship, a level of independence that would have been impossible without the help of her special carers, and a lot of fun. It is difficult to put into words how much this meant to her entire family! Keep up the good work.read more
The most helpful, caring, supportive and flexible team of people to assist with our elderly loved ones. I am so grateful for all you had done for my Mum.... ❤️❤️❤️read more
Really appreciate you guys helping my grandpa. Great service and staff.
Highly recommend the team at Home Care North Coast. Thank you for your attention and care. A+ advice and support.
High quality, unique approach with a customised care plan to promote independence and client satisfaction.
As a former employee of this company working in the office and as a Carer, I cannot recommend this company enough. They genuinely care for their clients and employees. I loved working there with... Jeremy and his staff, but unfortunately had to leave due to relocation. I would not hesitate to recommend HCA Syd East to all clients who are aged and/or with disabilities to engage this service provider for all their vital services to enable you to live and enjoy staying in your own home and to be as independent as possible. Jeremy and his staff really listen to your needs, goals and aspirations and do their very best to match you up with a compatible and suitably qualified Carer. Nothing is too much trouble.read more
Our family has benefited from the excellent support and services from David, Meg and the team at Home Care Assistance North Coast for the past couple of years. I had an extensive list of questions... when we were deciding which provider to go with. David answered promptly, and impressed me with his empathy, accessibility (available after hours, weekends), and ability to tailor a package to meet our particular needs. Add to that the best value for package dollars, and it was an easy decision to go with HCA North Coast. The staff employed by HCA North Coast have been excellent. David was able to source staff who were a good match for my Dad’s personality. As our needs evolved, it was easy to change any aspect of the care provided. I am very happy to recommend Home Care Assistance North Coast, for anyone looking for quality care for their loved one.read more
Home Care Assistance run by Jeremy and Samantha, a lovely couple with a caring attitude and a family themselves. After bringing my Mum to Sydney and needing expert help immediately I found HCA online... and liked their story. As soon as they walked in our door, we knew we were safe. I liked the fact that there was direct contact with the owners and nothing was too much trouble. The carers selected for Mum were perfect for her and very capable. Unfortunately Mum has had to move to a nursing home now but I would happily recommend this wonderful business to anyone with aged care needs.read more
Home Care Assistance are always available to help Mum and Dad. The carers are always lovely and polite. I feel very confident in recommending them to anyone looking for care for their loved ones.
Dave and the team go above and beyond to ensure your loved one receives the best possible care
highly recommend the team at Home Care Newcastle - Thank you again team.
Jeremy is a really good man, he has fantastic family values and cares for everyone. I would definitely recommend Health Care Assistance to help you and your family
So blessed. Such a wonderful team to take care of me, keeping my life simple and enabling the very best I could wish for. Thank you, Meg and Dave!
Home Care Assistance North Coast has really put the CARE back into my aged care experience for my mother.Right from the beginning communication with management (David and Meg) has been excellent... with all of my requests and questions answered patiently, promptly and cheerfully.Due to Home Care Assistance's policy of tender care my mother has had hand massages, foot baths and massages, diversional therapy involving music and art, poetry and encouraging Mum to interact positively.Domestic tasks are attended to cheerfully.Blue ribbon service and red carpet treatment for their valued clients. Highly recommended!read more
I have recommended Home Care Assistance Newcastle to a few friends now. After having a bad experience with another service provider, Kerrie went above and beyond to help my mother, who has dementia,... with new services. Kerrie, Mark and their team are compassionate, professional and genuinely care about their clients.read more
We were very happy with Home Care Assistance's and dealing with staff was a pleasure. Highly recommend.
Great service looking after my nan. Thanks so much guys.

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