Home Care Assistance

I Want To Change My Home Care Provider

Changing providers can feel overwhelming for many individuals receiving services under a home care package. We often find that many clients reach out to us after being unhappy with their existing provider for months, and sometimes years, only wishing they had done it sooner.
  • Hourly Care
  • 24 Hour Care
  • Hospital to Home
  • Specialised Care

How easy is it to change providers?

The good news is that the process of changing Home Care Providers is a lot simpler than most people think and we can help you every step of the way. If you choose to change providers, any unused funds in your home care package will be transferred to your new provider so you will not lose any subsidy*.

I want to change providers, but not my other support services.

If you are unhappy with your Home Care provider, but don’t want to lose the relationships you have with your current physiotherapist, podiatrist, or other support services, we can organise for them to continue providing the same services to you even after you switch over.

3 steps to changing your home care provider

The process of moving your Home Care Package to Home Care Assistance involves three simple steps and we can help you at every stage

Step 1

Inform your current provider in writing that you wish to change providers. This can be done via email, fax or a letter. You will need to give them 2-4 weeks’ notice, depending on your agreement with them. If you are unsure of the notice period in your agreement, we can help you work this out and can also help you write the letter.

Step 2

Call My Aged Care on 1800 200 422. You will need to let them know that you are changing providers so they can reactivate your Home Care Package referral code. Please ensure you write down this code.

Step 3

Call your local Home Care Assistance team, provide us your referral code and the date you will discontinue care with your current provider. One of our Client Care managers will visit your home to set up your new services ensuring a seamless transition from your previous provider. Find your local team here.

Alternatively, give us a call and one of our friendly Client Care managers will schedule a visit at your home and complete all three steps with you.

Why do people choose Home Care Assistance over their previous provider?

People change their Home Care Package provider to Home Care Assistance for a variety of reasons:
  • Their current provider charges expensive administrative fees.
  • Frequent, unexplained changes to their care workers or their schedules.
  • Waiting long periods of time to have requests for services or goods approved.
  • They are fed up with being treated like a number and are looking for a more local, personalised service provider.
  • Moving to a different area is also another common reason for changing Home Care providers

*Some providers may take an exit fee out of any unspent funds.

Let us help you

Home Care Assistance can help. Call Your Local Team today for your complimentary in-home assessment.

Find A Local Team

DEDICATED TO AGEING WELL
Great service helpful staff that can't do enough for you and very reasonable fees
Thanks to the team at Home Care Assistance Melbourne team for taking such care and compassion. The team genuinely cares and are there to support our family. Thank you.
I looked long and thoroughly before I selected a care provider for my husband who has dementia. Being with Home Care Assistance for almost a year, has confirmed all my expectations. And more. ... As a carer I feel very supported by David and Meg. They are always available by phone or email, and this means a lot. But perhaps the best quality of their organisation is the high calibre and personalised choice of all the care givers they have provided for us - whether it be someone to spend time with my husband or someone to slash our overgrown yard.I have no hesitation in recommending Home Care Assistance - and, indeed, have already done so.Pamela Payneread more
Best Home Care Agency in South East Melbourne!Friendly ,Reliable, trusting in looking after your loved one.
The carers who looked after my elderly mother were without exception highly motivated, caring and compassionate. Not only was Mum looked after supremely well, she was provided with wonderful... companionship, a level of independence that would have been impossible without the help of her special carers, and a lot of fun. It is difficult to put into words how much this meant to her entire family! Keep up the good work.read more
The most helpful, caring, supportive and flexible team of people to assist with our elderly loved ones. I am so grateful for all you had done for my Mum.... ❤️❤️❤️read more
Really appreciate you guys helping my grandpa. Great service and staff.
Highly recommend the team at Home Care North Coast. Thank you for your attention and care. A+ advice and support.
High quality, unique approach with a customised care plan to promote independence and client satisfaction.
As a former employee of this company working in the office and as a Carer, I cannot recommend this company enough. They genuinely care for their clients and employees. I loved working there with... Jeremy and his staff, but unfortunately had to leave due to relocation. I would not hesitate to recommend HCA Syd East to all clients who are aged and/or with disabilities to engage this service provider for all their vital services to enable you to live and enjoy staying in your own home and to be as independent as possible. Jeremy and his staff really listen to your needs, goals and aspirations and do their very best to match you up with a compatible and suitably qualified Carer. Nothing is too much trouble.read more
Our family has benefited from the excellent support and services from David, Meg and the team at Home Care Assistance North Coast for the past couple of years. I had an extensive list of questions... when we were deciding which provider to go with. David answered promptly, and impressed me with his empathy, accessibility (available after hours, weekends), and ability to tailor a package to meet our particular needs. Add to that the best value for package dollars, and it was an easy decision to go with HCA North Coast. The staff employed by HCA North Coast have been excellent. David was able to source staff who were a good match for my Dad’s personality. As our needs evolved, it was easy to change any aspect of the care provided. I am very happy to recommend Home Care Assistance North Coast, for anyone looking for quality care for their loved one.read more
Home Care Assistance run by Jeremy and Samantha, a lovely couple with a caring attitude and a family themselves. After bringing my Mum to Sydney and needing expert help immediately I found HCA online... and liked their story. As soon as they walked in our door, we knew we were safe. I liked the fact that there was direct contact with the owners and nothing was too much trouble. The carers selected for Mum were perfect for her and very capable. Unfortunately Mum has had to move to a nursing home now but I would happily recommend this wonderful business to anyone with aged care needs.read more
Home Care Assistance are always available to help Mum and Dad. The carers are always lovely and polite. I feel very confident in recommending them to anyone looking for care for their loved ones.
Dave and the team go above and beyond to ensure your loved one receives the best possible care
highly recommend the team at Home Care Newcastle - Thank you again team.
Jeremy is a really good man, he has fantastic family values and cares for everyone. I would definitely recommend Health Care Assistance to help you and your family
So blessed. Such a wonderful team to take care of me, keeping my life simple and enabling the very best I could wish for. Thank you, Meg and Dave!
Home Care Assistance North Coast has really put the CARE back into my aged care experience for my mother.Right from the beginning communication with management (David and Meg) has been excellent... with all of my requests and questions answered patiently, promptly and cheerfully.Due to Home Care Assistance's policy of tender care my mother has had hand massages, foot baths and massages, diversional therapy involving music and art, poetry and encouraging Mum to interact positively.Domestic tasks are attended to cheerfully.Blue ribbon service and red carpet treatment for their valued clients. Highly recommended!read more
I have recommended Home Care Assistance Newcastle to a few friends now. After having a bad experience with another service provider, Kerrie went above and beyond to help my mother, who has dementia,... with new services. Kerrie, Mark and their team are compassionate, professional and genuinely care about their clients.read more
We were very happy with Home Care Assistance's and dealing with staff was a pleasure. Highly recommend.
Great service looking after my nan. Thanks so much guys.

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