The care team’s goal is not just matching individuals to Care Workers but working with families to create personalised care plans that ensure optimal quality of life for their loved one.
At Home Care Assistance, our care philosophy seeks to optimise the wellness of older Australians and bring energy, independence and joy in this special phase of life. Read on to learn about the programs that define our approach to in-home care.
Our Care Workers are the heart and soul of our company. As such, we have a team dedicated to recruiting, screening and training the very best Care Workers to take care of your ageing loved one. We conduct thorough background checks and can even administer a psychological examination developed by PhD psychologists to assess honesty and conscientiousness. Our Care Workers are bonded, insured and trained in Alzheimer’s and dementia care, post-hospitalisation care, healthy cooking techniques, and more!
With our seasoned team of care professionals, individuals and their families receive the highest standard of care throughout the length of service. From performing complimentary in-person consultations to creating personalised care plans to conducting regular quality assurance visits, our Care Team is highly accessible and available to you 24/7 to provide status updates on your loved one. At Home Care Assistance, our Care Team to client ratio is 3x the industry average so each individual gets unrivalled personal attention. The Care Team can also coordinate between health care professionals, maintaining clear lines of communication to all family members.
|How We Compare To Other Providers||The Home Care Assistance Advantage|
Has the company been responsive, informative and professional?
We are available 24/7 as a professional resource for you and your family.
Are the Care Workers screened and insured?
We typically hire only 1 in 25 applicants and always conduct extensive screening and background checks.
Does the company employ its Care Workers and take care of taxes, withholding and workers’ compensation?
Our Care Workers are employees, not contractors, to protect you from managing liability.
Does the company guarantee a personality match and offer Care Worker interviews?
We ensure a personality match and will not change your Care Worker as long as you’re satisfied.
Does the company offer back-up Care Workers in case of emergency?
We have an extensive roster of trained employees available for all individuals’ needs.
Is the Care Manager available on-call 24/7, including nights and weekends?
We are available 24/7 for our families and individuals’ needs, including evenings, holidays and weekends.
Does the company perform regular quality assurance visits, satisfaction reviews and Care Worker evaluations?
We are a recognised leader in the industry and this comes from regular monitoring of our service, satisfaction levels and open communication.
Does the company have experience helping those who are experiencing memory loss associated with ageing or Alzheimer’s?
Home Care Assistance offers our exclusive Cognitive Therapeutics Method™. Our Care Workers are trained to promote long-term brain health and engagement.
We're committed to elevating In-Home Care, Sharing Our Expertise, and Supporting Care Workers which is why we are Internationally recognised as an Industry Leader