Home Care Assistance

Awards & Affiliations

Throughout our history, Home Care Assistance has been consistently recognised as a ‘’best-in-class’ service company and has earned us a list of international commendations and endorsements.

Awards

Home Care Pulse, 2013-2019 Best of Home Care Endorsed National Provider

Home Care Assistance has consistently been recognised by Home Care Pulse, an unbiased third-party firm that conducts satisfaction research and quality assurance, as a Best of Home Care Endorsed Provider for exceptional client service and Carer satisfaction.

We are an Inc. 5000 Fastest Growing Company

The Inc. 5000 is an exclusive ranking that represents a comprehensive look at the most successful private companies in the U.S., featuring the most innovative companies that have become a hallmark of entrepreneurial success.

SeniorAdvisor.com Best of Home Care

Home Care Assistance was selected “2018 Best of Home Care” for in-home care service excellence by SeniorAdvisor.com, an honour only awarded to the top one percent of aged care providers. In ratings and reviews from family carers and older adults, Home Care Assistance earned a five-star consumer rating, while also having a high volume of positive reviews and meeting other qualifying criteria for this honour.

EY Entrepreneur of the Year, Lily Sarafan

Every year, the professional services firm, Ernst & Young recognises top entrepreneurs who create services and products that help our economy and communities grow. Home Care Assistance CEO, Lily Sarafan, received the 2016 EY Entrepreneur of The Year® Award.

Women Health Care Executives, Woman of the Year, Lily Sarafan

Home Care Assistance CEO, Lily Sarafan, was named 2016 Woman of the Year by Women Health Care Executives (WHCE), a San Francisco Bay Area-based professional women’s organisation who have formed a support network to help each other with their careers in health care.

Local Supporting Associations

Home Care Assistance work towards building relationships and partnering with many local organisations, supporting the following:

Alzheimer’s Australia

As the world’s leading voluntary health organisation dedicated to Alzheimer’s care, support and research, the Alzheimer’s Association strives to improve quality of life for those facing Alzheimer’s disease and other dementias.

Parkinsons Australia

Parkinson’s Australia is the national advocacy body representing people living with Parkinson’s, their families and carers, researchers and health professionals in the Parkinson’s community.

Promoting the best possible quality of life for people with Parkinson’s. They work to reduce the impact of Parkinson’s by promoting best practice care to ensure that people can maximise their opportunities to live well and maintain their independence.

Beyond Blue

Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.

Cancer Council

Australia’s’ peak independent body and the only charity in Australia to work across every area of every cancer, from research to prevention and support.

Dementia Australia

Dementia Australia represents the 459,000 Australians living with dementia and the almost 1.6 million Australians involved in their care.

NDIA / NDIS

National Disability insurance agency / scheme is designed to provide all people with disability with information and connections to services in their communities.

International Affiliations

In addition to our international awards, Home Care Assistance has a proud and long-standing affiliation with the following international organisations:

Alzheimer’s Association, Alzheimer’s Workplace Alliance

As an AWA Corporate Champion, Home Care Assistance proudly educates, supports, and provides tools for staff, clients’ and professionals as they learn about, research and care for individuals affected by Alzheimer’s Disease.

Parkinson’s Foundation

People living with Parkinson’s disease have the latest care recommendations incorporated into their personal care plans thanks to a partnership between Home Care Assistance and the Parkinson’s Foundation in the U.S. Home Care Assistance care teams, including the highly trained and credentialed experts who coordinate services for individuals and their families, incorporate the foundation’s latest research into customised care plans for those with Parkinson’s.

Women’s Alzheimer’s Movement

We are a proud partner of The Women’s Alzheimer’s Movement, a not for profit organisation founded by Maria Shriver and dedicated to raising awareness about women’s increased risk for Alzheimer’s and educating the public about lifestyle changes they can make to protect their brain health.

Alzheimer’s Task Force

Lily Sarafan, Home Care Assistance CEO, has been appointed by Governor Gavin Newsom to a newly formed California Alzheimer’s Task Force. The only private sector CEO appointee, Sarafan joins heavy-hitting scientists, politicians, innovators and industry leaders to address the challenges that Alzheimer’s Disease poses for an ageing state and world, culminating in a report that will be released by Spring 2020.

ALCA Corporate Partner

Home Care Assistance is a proud partner to the Ageing Life Care Association, a leading geriatric care provider in the U.S., garnering a wide network of elder law attorneys, doctors, educators, researchers, nursing homes, assisted living facilities, manufacturers and distributors of medical equipment and other products and services related to the care of older Americans.

Better Business Bureau

Home Care Assistance is proud to support the Better Business Bureau as an Accredited Business with an A+ standing. We applaud the transparency the bureau affords consumers and value its work to help confirm the high standard of care our company offers every recipient.

Wish of a Lifetime

We partner with Colorado-based not for profit, Wish of a Lifetime, as part of their #CupidCrew, a nationwide volunteer movement to hand out roses to seniors each year on Valentine’s day. Our team members deliver thousands of roses to seniors living in communities to help reduce isolation and spread the love on this special day.

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DEDICATED TO AGEING WELL

Would recommend to everyone

Great business, would recommend it to friends and family.

We were very happy with Home Care Assistance's and dealing with staff was a pleasure. Highly recommend.

Home Care Assistance Gold Coast have been five star in the service and care they've provided for my grandparents. A huge thank you to the professional team behind the scenes who ensure all clients... are well taken care of. Highly recommend!read more

Great place and would highly recommend!

Home Care Assistance are always available to help Mum and Dad. The carers are always lovely and polite. I feel very confident in recommending them to anyone looking for care for their loved ones.

Would recommend

They are great

I have changed the company who provided care for my mother to Home Care Assistance who are based at the Gold Coast. With the previous company I had 40 different carers over 3 years and now have the... same carer 5 days a week. My mother was with the same big company for 20 years. I requested they send the same carer on certain days but really did not care about my mothers or my needs. When someone is blind and deaf they do not need a carer coming into the house who has not been here before.The carers with Home Care Assistance are paid a better hourly rate than the previous company and their admin costs are far cheaper and now saving $600 a month which can now give me more hours.If you have elderly parents looking to change from the BIG providers give them a call. Michelle and Jourdan have been great to deal with and very caring.I highly recommend this company.They have carers looking for work and need more clients to make the transfer.read more

Exceptional service from carer Rebecca. I wouldn’t hesitate in recommending Michelle & her service in caring for your loved ones.

At the beginning of this year I interviewed several care companies searching for help with my mum who is totally dependant every day.Mum was quite resistant to the idea of having strangers coming in... to her home, she felt very uncomfortable, but I was desperate at the same timefeeling guilty. When speaking with Jourdan as we discussed HCA & theirpolicies, prices, priorities I felt that this was the right company for my mum & I. The interest in my mums needs & her fears were clearly important, which put me at ease making this new journey a little easier.From the 7th March we have received excellent care. Whatever we asked for has been received. The carers who attend to my mum are perfectly matched to her needs, she now feels safe, very comfortable & well cared for, she is also looking forward to their visits. The services we require are cleaning, meals, companionship & most of all friendliness. All of these are of a high standard. Mum & I are very grateful to all at Home Care Assistance Gold Coast. Glenis & Normaread more

So blessed. Such a wonderful team to take care of me, keeping my life simple and enabling the very best I could wish for. Thank you, Meg and Dave!

Jourdan and Michelle and their team have been fantastic. I have no idea how i would have gotten thru the last 8 months without them to be there for my mother. I live overseas and have relied on them... to be the main support team for my mother ( who has not been the easiest of customers ) . Through it all they have been amazing- so professional and responsive. Easy to contact and provided great updates so i knew exactly what was going on. Mom loved them - you will tooread more

Great company warm friendly staff

Home Care Assistance North Coast has really put the CARE back into my aged care experience for my mother.Right from the beginning communication with management (David and Meg) has been excellent... with all of my requests and questions answered patiently, promptly and cheerfully.Due to Home Care Assistance's policy of tender care my mother has had hand massages, foot baths and massages, diversional therapy involving music and art, poetry and encouraging Mum to interact positively.Domestic tasks are attended to cheerfully.Blue ribbon service and red carpet treatment for their valued clients. Highly recommended!read more

Home Care Assistance Gold Coast is our new Home Care Package Provider because we are moving from NSW to Queensland. When searching for a new provider, I came across this provider and after speaking... with Jordan, I felt comfortable in making the change. I look forward to working with Home Care Assistance Gold Coast for my husband's future needs. Since meeting Jordan, I am even more certain of our choice of provider. Anne and Robert Mackay.read more

excellent staff and great service!

I have been a Home Care Assistance client for 18 months.From day one the kindness and professional manner shown to me by Michelle has been wonderful. I no longer feel like a source of income I... feel like a valued friend.I look forward to the visits from Joan, who is often the only visitor we see, and also the the calls from Michelle 'just checking everything is okay'.Changing providers was the very best decision I made. Home Care Assistance genuinely care - about me and about all their other clients.read more

We have the highest praise for HCA as an organisation, and deep gratitude and respect for the people involved - all the way from Dave & Meg at the top right through office staff and on to the... wonderful warm carers who have meant so much to our mother over the last three years. From our experience HCA offers a service far beyond the general expectations of the aged care sector, and we have no hesitation recommending them. Thank you HCA, for all that you've done for Mum - and for us by extension.read more

Exceptional Care and Customer Service - Many thanks to Jourdan Lofthouse the Director of Clinical Care and a RN to boot. I would not have been able to navigate the experience of finding a carer for... my elderly mother without his professionalism, compassion and guidance. For anyone having to find a carer to visit a loved one on the Gold Coast I would recommend that Home Care Assistance is their first choice!read more

I have recommended Home Care Assistance Newcastle to a few friends now. After having a bad experience with another service provider, Kerrie went above and beyond to help my mother, who has dementia,... with new services. Kerrie, Mark and their team are compassionate, professional and genuinely care about their clients.read more

Would recommend this company to absolutely anyone! They pride themselves with quality service!

As We are the Family With kid experienced to stay by this agent, I can not recommend this company enough. They genuinely care for their clients, whenever I asked for help a person I contact with... always try her best to help that I most thankful for her.read more

Great team

We have been with Home Care assistance for last three years. I am impressed by the diversity of the services, they provide.I had few carers but the carer, Shweta, has been coming to us for last two... years, has been a Godsend. She pushes him to do the things which i am unable to. It’s a compliment to Homecare assistance to employ professionals of that standard.No matter what problem I incur, all I have to do is to ring the agency..The eagerness and understanding towards the need of the client is amazing.I would recommend Homecare assistance to anyone and everyone, who requires assistance in all aspects of life.In my case i am grateful of the help i am getting to look after my husband.read more

I cannot speak highly enough of the team at Home Care Assistance. They treated my gran and I like we were close family and always ready to help 24/7. The carers they provided were of the highest... standard and loved by my gran. The family appreciated the nature of the carers when they spoke to us about her progress and their recommendations. Nothing was to big or small a task for them to solve.Definitely recommend reaching out to them for home care packages.read more

In November I was looking for a New Provider for my package.Fortunately I found HOME CARE ASSISTANCE in SOUTHPORT Qld.Immediately after my phone call MISCHELLE,and JOURDAN VisitedMy home to... explain the care I needed,and immediately everythingWas put into place.My Care Givers are of First class help to me,Highly qualified and have allRelevant TRAINING. FIRST AID-CPR-and Police checks are currentAlso INSURANCE.I am just so Happy with the service,also Quality and Love, given by allStaff.THANK YOU Home CAre Assistance. All my problems are now solvedAnd this is a major relief for my HEALTHI would RECOMMEND your Company to Anyone. THANKS AGAINread more

Would definately recommend, Kristy is the best :-)

It is the best choice and the best decision I have ever made in my life, choosing the Home Care Assistance in Southport, Gold Coast, they are very accommodating and helpful., very prompt in... replying and provide your needs. Assisting and organising home maintenance and modifications, providing a carer that meet your needs appropriately. this was done by Jourdan who I first met and organized from the beginning and now Christina. Michelle is very approachable and accomadating and very cheeerful, happy enough to listen. I highly recommend this organization without hesitation.read more

Great company, would definitely recommend. The employees are superb

Home Care Assistance run by Jeremy and Samantha, a lovely couple with a caring attitude and a family themselves. After bringing my Mum to Sydney and needing expert help immediately I found HCA online... and liked their story. As soon as they walked in our door, we knew we were safe. I liked the fact that there was direct contact with the owners and nothing was too much trouble. The carers selected for Mum were perfect for her and very capable. Unfortunately Mum has had to move to a nursing home now but I would happily recommend this wonderful business to anyone with aged care needs.read more

The most helpful, caring, supportive and flexible team of people to assist with our elderly loved ones.I am so grateful for all you had done for my Mum.... ❤️❤️❤️read more

We had a couple of unsatisfactory situations with care providers as we found the service unsatisfactory and disappointing. We considered cancelling the idea of any home care service until we found... Home Care Assistance. The BEST ever care. Communication is fabulous, information is succinct and they are affable and approachable. From the first contact with Geoff, to liaising with Kelly, I knew we had found the service that delivers what we expected to receive from a care provider. Thankyou you good people, for your care and consideration of our needs.read more

Would highly recommend this home care provider. I am so glad I took my grandmother out of a home care package as we were paying too much in fees. The staff are very attentive and helpful.

Our family has benefited from the excellent support and services from David, Meg and the team at Home Care Assistance North Coast for the past couple of years. I had an extensive list of questions... when we were deciding which provider to go with. David answered promptly, and impressed me with his empathy, accessibility (available after hours, weekends), and ability to tailor a package to meet our particular needs. Add to that the best value for package dollars, and it was an easy decision to go with HCA North Coast.The staff employed by HCA North Coast have been excellent. David was able to source staff who were a good match for my Dad’s personality. As our needs evolved, it was easy to change any aspect of the care provided.I am very happy to recommend Home Care Assistance North Coast, for anyone looking for quality care for their loved one.read more

Kristi has been nothing but amazing, Couldn’t recommend her more !

Yes Folks it's all true, you've found the best Age Care Provider on the Gold Coast.Flash Jourdan Lofthouse and his Merry staff are doing great work for my mum and several of her close friends.... Ramps, railings, shower ensuite, cleaning, gardening all set up nicely. All in a days work and carefully costed. When you meet and chat to Jourdan you'll be happy to sign up. Julieread more

Dave and the team go above and beyond to ensure your loved one receives the best possible care

David and his team have been outstanding in the help they have offered my father. i would highly recommend them to anyone. First class job!

My carer Beccy was perfectly matched to my needs. Michelle & Jourdan are always helpful & I couldn't live comfortably at home without the care from Home Care Assistance Gold Coast.

I looked long and thoroughly before I selected a care provider for my husband who has dementia. Being with Home Care Assistance for almost a year, has confirmed all my expectations. And more.As a... carer I feel very supported by David and Meg. They are always available by phone or email, and this means a lot. But perhaps the best quality of their organisation is the high calibre and personalised choice of all the care givers they have provided for us - whether it be someone to spend time with my husband or someone to slash our overgrown yard.I have no hesitation in recommending Home Care Assistance - and, indeed, have already done so.Pamela Payneread more

I can't thank the team at Home Care Assistance North Coast enough for their help with my Dad. David led us through the Home Care Package details with honesty and integrity, and they were able to... organise a lawn mowing service as well as a carer to visit Dad.My only regret is that we didn't get to spend more time with the team as Dad has now moved into an Aged Care Facility. Thank you again.read more

We have now been with Home Care Assistance for 6 months and we are more than satisfied with the level of care and assistance we receive from our provider. If anyone out there is looking for an... exceptional provider that is in this business for the right reasons, look no further than Home Care Assistance. We are so lucky to have Jourdan who looks after all our requirements and is very efficient and professional. A big thank you for making life run a lot easier without added stress.read more

A thank you to the team at Hone Care Assistance from the Gold Coast, for taking extrodinary measures to look after my parents. A well organised and professional manner, thank you again..

Very happy with this Company looking after my Home Care Package. Very friendly staff and always available to arrange things. Also the home care and help in garden is excellent and I couldn't do... without them.read more

Jeremy is a really good man, he has fantastic family values and cares for everyone. I would definitely recommend Health Care Assistance to help you and your family

As a former employee of this company working in the office and as a Carer, I cannot recommend this company enough. They genuinely care for their clients and employees. I loved working there with... Jeremy and his staff, but unfortunately had to leave due to relocation. I would not hesitate to recommend HCA Syd East to all clients who are aged and/or with disabilities to engage this service provider for all their vital services to enable you to live and enjoy staying in your own home and to be as independent as possible. Jeremy and his staff really listen to your needs, goals and aspirations and do their very best to match you up with a compatible and suitably qualified Carer. Nothing is too much trouble.read more

I have received care for the last 2 years so I would like to say how happy I am with the provider. My carer is a well trained ex nurse who has helped me to live a happier life and look after my... needs. I am a level 4 and would probably need assistance outside my home without their care.i would reccommend the provider too anyone needing assistance . I have the same carer which is great for continuety of service She notices when I feel unwell without saying anything and looks after me very well.read more

Everyone I’ve interacted with at Home Care Assistance has been friendly, professional and very helpful.My 85 year old mother has settled into her daily routine in her own home very nicely with the... care and support received from Home Care Assistance.I have received excellent advice, service and care for my mother and highly recommend this professional organization.read more

My husband had two major strokes 6 years ago which turned our lives upside down over night. two years ago we were given the opportunity to look for a provider to help us make life easier at home for... my husband. We choose a provider and had them for two years. I can't tell express enough of how that ended up causing us so much stress and anxiety as they were in this business for the wrong reasons, very money orientated as fees were astronomical and the service was equally as bad. My husband even had a bad accident on his scooter where he could of been killed at Helensvale and some low life also stole his mobile phone while he was on the ground so he could not contact anyone but not even a word from my provider to say how sorry they were to hear that, it meant nothing, like I said just in it for the money. After two years I had had enough and found a provider by the name of Home Care Assistance. We have only been with them for one month and already it has made a huge difference to our lives, the stress levels are manageable now as they are absolutely in this business of caring for the elderly and disabled for the RIGHT reasons, they have been nothing but professional, kind and caring and they actually listen to what our needs are even though they are sometimes of the chart, but what counts is that it is to make my husbands life better, he is the one who was unlucky in life to have this happen to a very kind soul at a young age. We needed help and now we have it. The director of this company Michelle and our client advisor Jourdan have been the best and I can honestly say to anyone out there looking for a provider, as there are many, don't look any further than Home Care. If anyone would like to speak to me personally, pls get in touch with HomeCare as I will gladly tell u our story and how important it is that when tragedy strikes and you are a mess, you really need that help and support. I can't thank Home Care enough for everything in such a short time. I feel blessed to have found them.read more

Lovely staff

Kristi is my personal Carer who does a wonderful job and at the same time she is very caring. Kristi is like one of the family and does not need any direction, she comes and does her work in a... professional manner. I also want to say that Michelle & Jourdan who run the Carers company is the best Carer's Company I have ever been with, they are so caring in every way, I wish there were more stars I could give them Congratulations to them, Blessings Rosalie Muir.read more

“Home Care Assistance are the true definition of higher class care. The team at HCA listened to our needs and we weren’t just another customer. Our carer arrives on time every time and helps with the... difficult tasks like cleaning and washing. The carer also takes us shopping so we don’t have to think about driving to the shops anymore. Thank you HCA, we don’t worry about how we will live at home anymore.”read more

High quality, unique approach with a customised care plan to promote independence and client satisfaction.

Happy Christmas to Jourdan my home care manager and thank you so very much for all the help and care you've shown over the year I've been with GCHA, very happy with my home care package and how... you've gone over and above many times for me. Much appreciated, have a super new year, catch up with you then. Blessings to you and yours (:-read more

Our family appointed HCA to assist with care for our father. It turned out to be an excellent appointment.The management and staff were excellent and the carers were outstanding.We highly recommend... HCA to any prospective applicants.We would be happy to field direct enquires about the service. HCA have our detailsread more

Great service, lovely people

The carers who looked after my elderly mother were without exception highly motivated, caring and compassionate. Not only was Mum looked after supremely well, she was provided with wonderful... companionship, a level of independence that would have been impossible without the help of her special carers, and a lot of fun. It is difficult to put into words how much this meant to her entire family! Keep up the good work.read more

Great service helpful staff that can't do enough for you and very reasonable fees

Homecare assistance is a high quality company run by friendly and highly qualified faces, I could not recommend the company enough to those who need it

Industry Leader

We're committed to elevating In-Home Care, Sharing Our Expertise, and Supporting Care Workers which is why we are Internationally recognised as an Industry Leader