Home Care Assistance

Our People

Having elderly care in their household can lessen stress for family members and provide essential support for the senior. Home care can also be a key part of the recovery process resulting from an illness or injury. Home care provides the support your loved one needs and the peace of mind you deserve.

  • Hourly Care
  • 24 Hour Care
  • Hospital to Home
  • Specialised Care

Our Company Culture

Our team’s mission is to change the way the world ages.

Our Care Team Members

When you engage the services of Home Care Assistance, you don’t just get matched with one Carer, you work with a full team of qualified, experienced care professionals who will ensure the highest standards of care are met throughout the length of service.

A care team comprised of Employee and Client Care Managers will work closely with you and your family members to ensure the perfect Carer is selected to best suit the needs, interests and preferences of your loved one.

The team is available 24/7 to address any concerns, to ensure total peace of mind.

Our Satisfaction Team

Client Care Managers oversee individuals’ care, ensuring the highest standard of professionalism from all members of the care team. They work directly with families to make sure that you and your loved ones are happy over the entire course of our service, perform a comprehensive in-person evaluation and create a care plan that will best serve the needs of the individual. Client Care Managers can also coordinate health care professionals and maintain clear lines of communication to the family.

Leadership Team

Home Care Assistance is able to provide premier level care and help push the limits for the people we serve because of our people. The genuine passion, unmatched work ethic, creative spirit and dedication to providing the best possible care can be experienced at all levels of the company and it is contagious.

Scheduling and Operations Team

Employee Care Managers or Staffing Managers are responsible for training, recruiting, scheduling and expertly matching Carers with individuals. They work with Client Care Managers to oversee all aspects of staffing, supervising and coordinating care.

Carers

Our Carers are highly experienced, thoroughly trained and personally committed to the individuals and families they serve. We offer a robust roster of Carers with a diversity of experience, skills, personalities and credentials, including CHHAs, CNAs, LPNs, LVNs and RNs, depending on location.

We are able to expertly match the right Carer to each person’s unique needs and preferences. Carers are employees of Home Care Assistance. We manage our Carer’s employment insurance, taxes and workers’ compensation so you don’t have to. As a responsible organisation, we also bond and insure our employees and are happy to give you a copy of our certificates of insurance as proof of the various coverage plans we provide for our Carers.

Carer of the Month

Home Care Assistance is proud of the care professionals we employ. We only hire 1 in 25 qualified applicants and look for employees who share our belief that the lives of our clients should be enhanced, not just maintained.

Most of our employees have worked for other companies or senior care facilities, but have found a “home” at HCA where they are treated with respect and encouraged to be an active member of the entire team that is caring for your loved one.

As a way to recognise these outstanding individuals who dedicate their time to helping our senior clients age well at home, we designated a “Carer of the Month” award that is showcased company wide. Read on below to meet the committed, passionate Carers that have won this award.

Community Resource Team

Home Care Liaisons are connected to a wide range of care professionals in the communities we serve. They can serve as a valuable resource to your family and loved one by advising them on local care professionals they may need. Whether it’s coordinating with social workers, hospital staff, or geriatric care managers, our Home Care Liaisons are there to make sure the ageing journey is a smooth one.

Arbor Day Foundation

Environmental responsibility is of paramount importance to the team at Home Care Assistance; we have partnered with the Arbor Day Foundation to help plant trees across the world.

Local Community Service

Home Care Assistance care team members have a personal mission to improve the lives of older adults and many take this calling beyond their vocation and devote their time and resources to various not-for-profit causes.
Are You Ready to Get Started?
Home Care Assistance can help you or a loved one today.
Contact us now for your complimentary in-home assessment.

Let us help you

Home Care Assistance can help. Call Your Local Team today for your complimentary in-home assessment.

Find A Local Team

DEDICATED TO AGEING WELL
Highly recommend the team at Home Care North Coast. Thank you for your attention and care. A+ advice and support.
Thanks to the team at Home Care Assistance Melbourne team for taking such care and compassion. The team genuinely cares and are there to support our family. Thank you.
Best Home Care Agency in South East Melbourne!Friendly ,Reliable, trusting in looking after your loved one.
Great service helpful staff that can't do enough for you and very reasonable fees
We have been with Home Care assistance for last three years. I am impressed by the diversity of the services, they provide.I had few carers but the carer, Shweta, has been coming to us for last two... years, has been a Godsend. She pushes him to do the things which i am unable to. It’s a compliment to Homecare assistance to employ professionals of that standard.No matter what problem I incur, all I have to do is to ring the agency..The eagerness and understanding towards the need of the client is amazing.I would recommend Homecare assistance to anyone and everyone, who requires assistance in all aspects of life.In my case i am grateful of the help i am getting to look after my husband.read more
As a former employee of this company working in the office and as a Carer, I cannot recommend this company enough. They genuinely care for their clients and employees. I loved working there with... Jeremy and his staff, but unfortunately had to leave due to relocation. I would not hesitate to recommend HCA Syd East to all clients who are aged and/or with disabilities to engage this service provider for all their vital services to enable you to live and enjoy staying in your own home and to be as independent as possible. Jeremy and his staff really listen to your needs, goals and aspirations and do their very best to match you up with a compatible and suitably qualified Carer. Nothing is too much trouble.read more
Great team
High quality, unique approach with a customised care plan to promote independence and client satisfaction.
The carers who looked after my elderly mother were without exception highly motivated, caring and compassionate. Not only was Mum looked after supremely well, she was provided with wonderful... companionship, a level of independence that would have been impossible without the help of her special carers, and a lot of fun. It is difficult to put into words how much this meant to her entire family! Keep up the good work.read more
The most helpful, caring, supportive and flexible team of people to assist with our elderly loved ones.I am so grateful for all you had done for my Mum.... ❤️❤️❤️read more
So blessed. Such a wonderful team to take care of me, keeping my life simple and enabling the very best I could wish for. Thank you, Meg and Dave!
I have recommended Home Care Assistance Newcastle to a few friends now. After having a bad experience with another service provider, Kerrie went above and beyond to help my mother, who has dementia,... with new services. Kerrie, Mark and their team are compassionate, professional and genuinely care about their clients.read more
Really appreciate you guys helping my grandpa. Great service and staff.
Dave and the team go above and beyond to ensure your loved one receives the best possible care
Jeremy is a really good man, he has fantastic family values and cares for everyone. I would definitely recommend Health Care Assistance to help you and your family
Home Care Assistance run by Jeremy and Samantha, a lovely couple with a caring attitude and a family themselves. After bringing my Mum to Sydney and needing expert help immediately I found HCA online... and liked their story. As soon as they walked in our door, we knew we were safe. I liked the fact that there was direct contact with the owners and nothing was too much trouble. The carers selected for Mum were perfect for her and very capable. Unfortunately Mum has had to move to a nursing home now but I would happily recommend this wonderful business to anyone with aged care needs.read more
Great service looking after my nan. Thanks so much guys.
I looked long and thoroughly before I selected a care provider for my husband who has dementia. Being with Home Care Assistance for almost a year, has confirmed all my expectations. And more.As a... carer I feel very supported by David and Meg. They are always available by phone or email, and this means a lot. But perhaps the best quality of their organisation is the high calibre and personalised choice of all the care givers they have provided for us - whether it be someone to spend time with my husband or someone to slash our overgrown yard.I have no hesitation in recommending Home Care Assistance - and, indeed, have already done so.Pamela Payneread more
highly recommend the team at Home Care Newcastle - Thank you again team.
Home Care Assistance North Coast has really put the CARE back into my aged care experience for my mother.Right from the beginning communication with management (David and Meg) has been excellent... with all of my requests and questions answered patiently, promptly and cheerfully.Due to Home Care Assistance's policy of tender care my mother has had hand massages, foot baths and massages, diversional therapy involving music and art, poetry and encouraging Mum to interact positively.Domestic tasks are attended to cheerfully.Blue ribbon service and red carpet treatment for their valued clients. Highly recommended!read more
We were very happy with Home Care Assistance's and dealing with staff was a pleasure. Highly recommend.
Home Care Assistance are always available to help Mum and Dad. The carers are always lovely and polite. I feel very confident in recommending them to anyone looking for care for their loved ones.
Our family has benefited from the excellent support and services from David, Meg and the team at Home Care Assistance North Coast for the past couple of years. I had an extensive list of questions... when we were deciding which provider to go with. David answered promptly, and impressed me with his empathy, accessibility (available after hours, weekends), and ability to tailor a package to meet our particular needs. Add to that the best value for package dollars, and it was an easy decision to go with HCA North Coast.The staff employed by HCA North Coast have been excellent. David was able to source staff who were a good match for my Dad’s personality. As our needs evolved, it was easy to change any aspect of the care provided.I am very happy to recommend Home Care Assistance North Coast, for anyone looking for quality care for their loved one.read more

Industry Leader

We're committed to elevating In-Home Care, Sharing Our Expertise, and Supporting Care Workers which is why we are Internationally recognised as an Industry Leader