Home Care Assistance

Professional and Client Testimonials

Our strength is in our reputation and the voices that support us.
  • Hourly Care
  • 24 Hour Care
  • Hospital to Home
  • Specialised Care

Hear from our families

At Home Care Assistance, we provide a superior level of service to each and every individual we serve. Our 97% client satisfaction rate is unparalleled in our field. We are very proud of our reputation, and the willingness of our families to share their experiences that showcase what makes us the premier provider of in-home care.

What our families have shared with us

Julie & Joe Dakin. Coombabah
Home Care Assistance is the Company we have chosen to help with assistance around the house due to disability and health problems. From first contact, we found the prompt solving of any concerns we had to be such a relief. The company and their staff are caring and efficient providing us with all areas of house maintenance, cleaning, care giving and assistance with the purchase of disability equipment. The company and management are a very hard-working professional organization and I’m sure one of the best on the Gold Coast for quality care of the elderly and people with disabilities. It is comforting to know that our Carer is only a phone call away to be there to assist.
Dr. Patrick Zecha for Albert and Jeanette, Gold Coast

Competent. Compassionate. Responsive. Always accessible. Reliable, Transparent and reasonably priced. These are the main words to describe the people at Home Care Assistance Gold Coast, under the leadership of Michelle. In the myriad of service providers available in the Gold Coast for the aged, it can be overwhelming to choose the right company and people to care for your loved ones who needs assistance.

I researched many care agencies and was drawn to Home Care Assistance Gold Coast initially because of their science-based (or evidenced based) trainings and certifications of their employees.

My elderly and ill parents lived all alone, and my father in particular, needed excellent home care 24/7. Equally important, I needed to rely on, and trust, a reputable agency, especially because I live in the USA and was unable to attend to my father full time 24/7. Home Care Assistance Gold Coast not only met our expectations, but far exceeded them. Their level of care and competency enabled my frail father from needing 2 people to assist him at any given time, to him being independent with only minimal assistance required. Dad was essentially able to be independent in his activities of daily living in a matter of 7 months. That was amazing given that all of the health care professionals at the hospital had no hope for him, and in fact, strongly pushed for dad to be placed in a nursing home. Through Dad’s sheer will and the compassion and competence of Diane and Tina at Home Care Assistance, Dad beat the odds. That, in and of itself, is a miracle. And the peace of mind my parents and I had was priceless. Michelle and her professional team have become like family to all of us. We got to know them very well, and each of them has a heart of gold.

I would not want to wish any loved ones to suffer the way my parents did, but if they are and they need superior home care, I would reach out and secure the services from Home Care Assistance Gold Coast, without reservations.

With eternal gratitude to Michelle. Diane, and Tina

G. M. Smith, Sydney

When my elderly aunt was due to leave hospital after an extended stay this year. I was presented with a challenge as she could no longer live alone in her Gold Coast house and I live interstate. While going direct from hospital to residential aged care was an option, I wanted to give her some time to adjust to this big change and to get ready at home for the move. The hospital doctor agreed to allow my aunt to go home if I could provide night care for her. This is where Home Care Assistance was able to help us. With little notice, they were able to arrange for night care for a month for this transition period until she entered residential aged care. The attention provided each night and good conversations helped my aunt to feel important again and improved her confidence during this difficult period. I especially appreciated getting regular reports from the Carers, with recommendations for home improvements as well. Our Carers provided excellent care, but more importantly they showed that they care. My sincere thanks to Michelle, Sharon and Angela.

Lyn Finnerty

Home Care Assistance in every way ensured that I could meet Mums needs and help me to have time to care for the other myriad of things that go along with caring for someone who is sick. You don’t know how much I needed you. Thank you is not enough. I will recommend you and your staff to any and all that want or need to have someone take care of their loved ones – with all of the glowing words that I can find. Until you walk in the shoes of a caretaker…you can’t fully understand the help that you need. AND when you find it, it is a miracle. My heartfelt and grateful thanks to all of your miracles.


Home Care Assistance Carers have done a phenomenal job for our family. Mum wanted to stay home, and we just could not manage her care alone due to our work and own families. If it weren’t for Home Care Assistance, it would have been impossible for us to keep Mum at home. She really enjoys the company of her Carer and is living life again. Thank you for all that you have done for us. We would highly recommend Home Care Assistance to anyone who needs high-quality care for an elderly loved one.

John J. McArdle

When Martha arrived, the entire household spirit changed. Martha brought a sensitivity and maturity we had not seen with other Carers. Martha knew that Mum was trying to hold onto her dignity and independence, and she went to great lengths to help Mum do just that. I would tell Martha that Mum was the Boss and she was the General Manager who always made sure that the Boss was safe and well cared for. Martha allowed Mum to live comfortably in her home and die with grace. Words cannot adequately convey the peace that Martha brought to Mum and the family as a whole.


As a baby boomer, I am part of the generation that’s trying to navigate the waters of aged care. Home Care Assistance has been an invaluable part ensuring my mum receives the highest level of care and support. From transportation to healthcare appointments, to 24/7 supervision and assistance, their staff are both professional and compassionate. I can’t recommend them highly enough.


I was referred to Home Care Assistance when my Mum was coming home from hospital.  I was out of town and had to organise everything remotely. The staff was extremely helpful and professional. I was incredibly stressed and totally lost but they handled everything from start to finish. One of their care managers went out to the hospital to meet mum the same day, organised with the nurses and doctors to get Mum home safely. What I liked the most was their flexibility and quick action. Mum came home with 24-hour care for the first few days then was able to slowly reduce hours to an appropriate schedule. Highly recommend!

Connie L

Your company is amazing. I found out late Wednesday that Mum was coming home Thursday midday. I called Thursday morning and by 1:00 you guys were ready to support her with someone on a 24-hour-basis. Unbelievable! Mum has been helped with her physical needs, prepared meals, helped in the middle of the night, her laundry and has kept Mum safe. It has been a relief. Family members who didn’t think it necessary for Mum to have any help are now on board – including Mum! Thank You!

Tom Fletcher

I am writing you to express my extreme gratitude with the services that your company has provided my mother over the past month. Without your Carers and their thoroughness in understanding of difficult situations, my mother had a very good chance of not surviving her latest release from hospital. It was your Carer’s critical observations that saved the day. Again, I am thrilled to have your company working with my mother, providing assistance with great personal support and encouragement to brighten her remaining time here.

Cheryl B

I was in a panic and desperate because I knew I would never find a Carer so late on a Friday. But I found Home Care Assistance and couldn’t be happier with their service! The woman they sent to care for my mother was just wonderful and my mother said she was so glad we found someone to care for her.

Gregory J Burkus

I want to thank you and your organisation for the outstanding job that you did caring for my uncle these past couple months. The care enabled my uncle to spend his last months in his home and with his friends from the men’s shed.  My brother and I really appreciate the effort that you made – I think it made a big difference in the quality of my uncle’s life.

Susie M

The 24 – hour care that Home Care Assistance provided our Mum was unparalleled. She had three Carers, each as compassionate, dedicated and hardworking as the next. Each Carer worked eight-hour shifts, which enabled them to stay focused and well rested, and in turn, provide the best care possible.

Ken B

We chose Home Care Assistance because their care managers are extremely personable, caring and responsive. We know we can call them for anything, 24/7. They’ve even managed emergency scheduling requests within an hour.

Jeffrey J. Miller

Bottom-line, your company provided me the choice of several qualified Carers within 72 hours of my call (including a weekend); and the Carer I selected was a total blessing and I believe an answer to prayer. “Thank you” doesn’t quite cut it, but that’s all I have…thank you very much.

Jeanne Olson

I could not have been more pleased with your company’s services, and most of all, the assigned Carer. The pre-visit to my home was very reassuring that I was dealing with a company of integrity. My Carer never stopped trying to find things to do for me. The cost was well worth the service. I would not hesitate to recommend your service in the future.

Dr. Dennis McCullough
  • Home Care Assistance raises exactly the right banner in promoting The Balanced Care Method as the foundation for all good care. In the rush of medical care systems that focus almost exclusively on problems, The Balanced Care Method encourages an approach which emphasizes creating strengths.

For centuries we have known that better health in ageing is tied to physical, emotional, social, and spiritual factors. Regardless of diseases, building on these basics of good health matters.

But beyond creating strengths for older people, families that emphasise Balanced Care will come to work together and understand more clearly how to cope with medical problems and illnesses.

The secret is in the strength of the foundation of care.

The rest then comes into clearer perspective; complex situations and decision-making during this time of life are better understood and engaged.

Home Care Assistance is about foundation-building-for seniors, families, supportive friends and, ultimately, for your health care team.

Cathy S, Surrey

Our family has been using Home Care Assistance services since October 2010 and I would recommend this company and their Carers 100%. My mother has Alzheimer’s, so we require personal care, companionship and light housekeeping duties. Carolina and her team of case workers really put the effort into finding the right match for the patient and their families.

We have been fully supported from all members of the company and appreciate their personal touch.

Sessional Instructor, Dept. of Counselling Psychology

It’s never easy to realise that your family needs more help than the family can provide on its own, and the decision to reach for outside support can be difficult. In 2006, my Mum was diagnosed with Parkinson’s disease. My parents live in a house on their own and for the past five years, I watched my Mum’s mobility and level of independence steadily decrease, and my dad’s levels of stress and responsibility significantly increase. My sister and I looked into several home care organisations and ultimately, decided upon Home Care Assistance. We were impressed with their balanced approach to care, and their thorough and genuine efforts to get to know my Mum and find a Carer best suited for her needs. Home Care Assistance has been a huge source of support for both my parents. With the help of her Carer, my Mum can participate in the activities she loves without needing to depend on my dad to accompany her. My dad can now enjoy some relaxing time on his own. In many ways, Home Care Assistance has given my parents a part of their life back. It has been such a relief knowing that they are in such safe and professional hands.”

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Highly recommend the team at Home Care North Coast. Thank you for your attention and care. A+ advice and support.
Thanks to the team at Home Care Assistance Melbourne team for taking such care and compassion. The team genuinely cares and are there to support our family. Thank you.
Best Home Care Agency in South East Melbourne!Friendly ,Reliable, trusting in looking after your loved one.
Great service helpful staff that can't do enough for you and very reasonable fees
We have been with Home Care assistance for last three years. I am impressed by the diversity of the services, they provide.I had few carers but the carer, Shweta, has been coming to us for last two... years, has been a Godsend. She pushes him to do the things which i am unable to. It’s a compliment to Homecare assistance to employ professionals of that standard.No matter what problem I incur, all I have to do is to ring the agency..The eagerness and understanding towards the need of the client is amazing.I would recommend Homecare assistance to anyone and everyone, who requires assistance in all aspects of life.In my case i am grateful of the help i am getting to look after my husband.read more
As a former employee of this company working in the office and as a Carer, I cannot recommend this company enough. They genuinely care for their clients and employees. I loved working there with... Jeremy and his staff, but unfortunately had to leave due to relocation. I would not hesitate to recommend HCA Syd East to all clients who are aged and/or with disabilities to engage this service provider for all their vital services to enable you to live and enjoy staying in your own home and to be as independent as possible. Jeremy and his staff really listen to your needs, goals and aspirations and do their very best to match you up with a compatible and suitably qualified Carer. Nothing is too much trouble.read more
Great team
High quality, unique approach with a customised care plan to promote independence and client satisfaction.
The carers who looked after my elderly mother were without exception highly motivated, caring and compassionate. Not only was Mum looked after supremely well, she was provided with wonderful... companionship, a level of independence that would have been impossible without the help of her special carers, and a lot of fun. It is difficult to put into words how much this meant to her entire family! Keep up the good work.read more
The most helpful, caring, supportive and flexible team of people to assist with our elderly loved ones.I am so grateful for all you had done for my Mum.... ❤️❤️❤️read more
So blessed. Such a wonderful team to take care of me, keeping my life simple and enabling the very best I could wish for. Thank you, Meg and Dave!
I have recommended Home Care Assistance Newcastle to a few friends now. After having a bad experience with another service provider, Kerrie went above and beyond to help my mother, who has dementia,... with new services. Kerrie, Mark and their team are compassionate, professional and genuinely care about their clients.read more
Really appreciate you guys helping my grandpa. Great service and staff.
Dave and the team go above and beyond to ensure your loved one receives the best possible care
Jeremy is a really good man, he has fantastic family values and cares for everyone. I would definitely recommend Health Care Assistance to help you and your family
Home Care Assistance run by Jeremy and Samantha, a lovely couple with a caring attitude and a family themselves. After bringing my Mum to Sydney and needing expert help immediately I found HCA online... and liked their story. As soon as they walked in our door, we knew we were safe. I liked the fact that there was direct contact with the owners and nothing was too much trouble. The carers selected for Mum were perfect for her and very capable. Unfortunately Mum has had to move to a nursing home now but I would happily recommend this wonderful business to anyone with aged care needs.read more
Great service looking after my nan. Thanks so much guys.
I looked long and thoroughly before I selected a care provider for my husband who has dementia. Being with Home Care Assistance for almost a year, has confirmed all my expectations. And more.As a... carer I feel very supported by David and Meg. They are always available by phone or email, and this means a lot. But perhaps the best quality of their organisation is the high calibre and personalised choice of all the care givers they have provided for us - whether it be someone to spend time with my husband or someone to slash our overgrown yard.I have no hesitation in recommending Home Care Assistance - and, indeed, have already done so.Pamela Payneread more
highly recommend the team at Home Care Newcastle - Thank you again team.
Home Care Assistance North Coast has really put the CARE back into my aged care experience for my mother.Right from the beginning communication with management (David and Meg) has been excellent... with all of my requests and questions answered patiently, promptly and cheerfully.Due to Home Care Assistance's policy of tender care my mother has had hand massages, foot baths and massages, diversional therapy involving music and art, poetry and encouraging Mum to interact positively.Domestic tasks are attended to cheerfully.Blue ribbon service and red carpet treatment for their valued clients. Highly recommended!read more
We were very happy with Home Care Assistance's and dealing with staff was a pleasure. Highly recommend.
Home Care Assistance are always available to help Mum and Dad. The carers are always lovely and polite. I feel very confident in recommending them to anyone looking for care for their loved ones.
Our family has benefited from the excellent support and services from David, Meg and the team at Home Care Assistance North Coast for the past couple of years. I had an extensive list of questions... when we were deciding which provider to go with. David answered promptly, and impressed me with his empathy, accessibility (available after hours, weekends), and ability to tailor a package to meet our particular needs. Add to that the best value for package dollars, and it was an easy decision to go with HCA North Coast.The staff employed by HCA North Coast have been excellent. David was able to source staff who were a good match for my Dad’s personality. As our needs evolved, it was easy to change any aspect of the care provided.I am very happy to recommend Home Care Assistance North Coast, for anyone looking for quality care for their loved one.read more

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