Skip to main content

Using Validation Theory with Dementia: Accepting Your Loved One’s Reality Without Lying


Dementia can be stressful and anxiety-provoking for the individual and their family.  There is no cure for dementia, nor is there a viable treatment to reverse the process, however there are great techniques for improving the quality of life whether they are ageing in place, receiving in home care or aged care services. Validation theory is one of the best.

What Is Validation Theory?

Validation Theory is a way to convey empathy to people living with dementia. Validation techniques can help to reduce anxiety by increasing connection and decreasing confusion.

The Theory behind the Theory

Disorientation often stems from confronting or correcting a person’s reality, even with care in the home. Confronting a person or correcting what they say is not usually an effective way to address anxiety and agitation and often increases these feelings.

Take the example of driving. Maybe while driving, in your reality, a driver cuts you off. For the other driver, they felt they had plenty of room to merge. These reality differences happen in little ways every moment of every day.

We all live in our own personal reality. We all make unspoken agreements to create a consensus reality. For example, we agree on what year and time it is. We agree that paper currency, plastic cards, and numbers in computers have a common value. We agree that we have to cover certain parts of our bodies with clothes. Every day we are usually unaware of these little agreements.

The changes associated with dementia can make these differences in reality more dramatic. This makes it harder for someone with dementia to agree with someone that is not affected by it. Dementia can also make the differences harder to communicate, further compounding the challenge. Combine this with dementiaism-the systemic bias against the value of the perspective of those living with dementia- and you can see where the frustration comes from.

For example, a person living with dementia may believe it is 1947. For them, this feels as real as you knowing it is not. Narratives about people living with dementia being ‘already gone’ and ‘shells of themselves’ teach us not to value their perspective. Therefore, we dismiss and correct them. Understandably, this causes frustration for both parties. There is another way to approach this practised by experienced in home care services that will not result in as much frustration or anxiety.

Why Validation Theory Works

Validation theory states that whenever there is upset (anxiety, agitation, depression), it points to an underlying unmet need. Thus, the difficult behaviours exhibited by people living with dementia, whether ageing in place, receiving in home care or the support of aged care providers, are due to one or more unmet needs. Below are some examples of needs and expressions. These are singular examples for each need. In reality, there are a plethora of ways each need manifests.

Examples of Unmet Needs

  • Need to resolve unfinished issues in order to die in peace. Wanting to call a loved one who died some time ago.
  • Need to live in peace. Insisting on “Leave me alone” or having strong opinions about how things should be done when receiving in home care services.
  • Need to restore a sense of equilibrium. When eyesight, hearing, mobility, and memory fail, they may hold onto a wall for support while walking or avoid the dark tiles on a multi-coloured floor.
  • Need to make sense out of an unbearable reality. To find a place that feels comfortable, where one feels in order or in harmony, and where relationships are familiar. They might call new people by the names of past friends, crafting a story of reality that makes sense to them.
  • Need for recognition, status, identity, and self-worth. Repeating who they are or stories of past accomplishments.
  • Need to be useful and productive. Finding tasks such as organising papers left out on a desk, packing a suitcase, folding laundry. These tasks likely will not be done the way you desire.
  • Need to be listened to and respected. Raising of voice and making demands and threats to alert figures of authority.
  • Need to express feelings and be heard. Crying, laughing, dancing, yelling.
  • Need to be loved, to belong, and to have human contact. Reaching out to touch those that walk past.
  • Need to be nurtured, feel safe and secure, rather than immobilised and restrained. Removal of restraints. Trying to dismantle locks.
  • Need for sensory stimulation. Tactile, visual, auditory, olfactory, gustatory, as well as sexual expression and flirting.
  • Need to reduce pain and discomfort. Attempting to wrap painful body parts.

These needs are universal. What changes in the context of dementia is what it takes to meet them. By uncovering and meeting the need, you can decrease the upset.

In the example given earlier, the person may have needed it to be 1947 to resolve some unfinished business from that time. By pulling them back to the current day, that need was not met.

How to Use Validation Theory with a Person Living with Dementia

How are these principles applied in real-life situations? It is common for people with dementia to forget that they have lost a spouse or to want to go to a previous home. Seeking a lost spouse or home is an expression of an unmet need. The need will be different for each person. Looking at the above list, you could start with some of the more likely ones such as: need to be loved, belong, have human contact or a nurturing experience, or feel safe.

These expressions of need, such as wanting to go home, will be repeated over and over again until the need is met.

Pro Tip: Experts in aged care services for those with dementia advise that while the request may be specific, such as, “I want to go home”, the solutions to the need “feeling safe and secure” can vary.

It can be tempting in aged care settings to tell a ‘white lie’ such as, “You can go home tomorrow, but isn’t it nice here?” This fib may deter the expression of the need at the moment, meaning that the person may not ask again right away to go home. This tactic, however, does not uncover or address the unmet need. So, the request will come up again and again. Besides not being a lasting solution, telling a fib does not honour the person’s reality and needs. It is like putting a band-aid on a wound that needs stitches!

A Validation Theory Approach:

1. Acknowledge what the person is expressing. A parent may ask you during provision of in home care where their spouse is when, in reality, the spouse died many years ago. Rather than saying: “Mum, Dad has died!” try a response that opens communication. For example, “Mum, what are your favourite things about Dad?” Use the improv tactics of “yes, and..” instead of fibbing or correcting them.

2. Honour the feeling. Ease anxiety by honouring the feeling behind the request. A spouse who is in aged care may state over and over again that they want to go home. It can be tempting in these situations to say, “But you are home now.” Or, “You moved here over a year ago. Your home is gone.” A much better approach gets to the heart of what the person needs. Are they cold, hungry, fearful, or in pain? Agree and validate. Experienced aged care providers might instead say, “Your home sounds wonderful. Tell me more about it.”

3. Act to meet the need. When someone is telling you about their spouse or home, put on your ‘Sherlock Holmes’ hat and investigate what need they are expressing. Then experiment with ways to meet this need.

Take the example of ‘wanting to go home’.  Even if they are in fact receiving care in the home, if this request is not respected, it is likely a person would get very upset. Listening instead, may reveal that the lack of switching locations such as from work to home, meant for this person, the day was never over and therefore they cannot relax. In this instance, ‘wanting to go home’ means wanting to know the workday is over, and it is time to relax.

Using validation theory when there is an unmet need, means acknowledging, honouring, and acting.

Tips to Keep in Mind When Using Validation Theory

1. Avoid confrontation. As we practise at Home Care Assistance, if you are trying to offer a calming presence to someone living with dementia, avoid confrontation. Confrontation is likely to escalate the situation. Instead, try validation.

2. Avoid reasoning and explanations. Your loved one may not be able to process the information the same way you do. Communicating with someone living with dementia is quite different to communication with someone without it. Giving reasons and explanations may simply cause more insistence and distress. We can’t know what anyone is feeling inside. In the context of dementia, communicating this can become even more difficult. Anger may be utterly unrelated to the stated subject. Try your best to honour and respect whatever the feeling is.

3. Never fib. According to Validation Theory, it is never acceptable to lie. Instead, as part of in home care, try and get to the heart of the matter. Realise that people living with dementia are trying to retain some sense of control. Be as calm as possible to create a sense of security and comfort if you are the nurse at home.  Both parties will benefit.

Benefits of Using Validation Theory

Using Validation Theory may take a little more time at first, as we train the brain to notice unmet needs and find ways to meet them. In home care services and aged care services all agree that the reward for this little bit of extra effort up front will be returned exponentially.  According to the Validation Training Institute, using Validation can provide marked benefits for people living with dementia, whether ageing in place or in aged care,  and those who love them.

Potential benefits for older adults living with cognitive decline:

  • Siting more erect
  • Keeping their eyes open more
  • Displaying more social controls
  • Crying, pacing, and pounding less
  • Expressing less anger, fear, and other painful emotions
  • Communicating more verbally and non-verbally
  • Withdrawing less
  • Experiencing an improved sense of self-worth
  • Assuming familiar social roles in groups
  • Developing an enhanced awareness of reality, even though this is not a goal of validation
  • Finding their sense of humour

Benefits for in home care partners, home care agencies and aged care services:

  • Decreased need for chemical and physical restraints
  • Increased morale
  • Decreased burnout and a sense of fulfillment at work
  • Competence when handling difficult situations

Benefits in the family’s experience:

  • More joy with their loved ones
  • Improved relationships
  • Better communication with their loved one
  • Greater understanding, less anxiety, guilt, or anger

Start small in a moment that is not very upsetting for you or your loved one. Bring an attitude of playful experimentation. Once you begin practicing validation theory as part of care for the elderly with dementia, it will become easier and easier.


Benefits of Validation

Improv Can Help You Have More Good Days with Dementia

What Is in a Dementia Diagnosis

Is Alzheimer’s a Disease

While Awaiting A Cure

What is in a dementia diagnosis

Is Alzheimer’s a Disease?

Improv Can Help You Have More Good Days

Join Our Newsletter

    Our Latest News

    As a leading age care provider, Home Care Assistance offers tailored in-home care services for older Australians, enabling them to live happier and healthier lives in the comfort of their own homes

    We offer private and government subsidised Care Packages and have office locations that are a registered NDIS provider. Our Care Workers undergo extensive training in order to deliver unmatched in-home aged care services where people can continue ageing in place. We are proud ambassadors of the My Aged Care government funded aged care program, enabling Australians to successfully navigate the process and gain approval for in-home care support packages. Home Care Assistance offers hourly care, specialised care, Alzheimer’s and Dementia care, hospital to home care, and 24 hour in home care.

    Let us help you

    Home Care Assistance can help. Call Your Local Team today for your complimentary in-home assessment.

    Highly recommend.
    Our family has benefited from the excellent support and services from David, Meg and the team at Home Care Assistance North Coast for the past couple of years. I had an extensive list of questions... when we were deciding which provider to go with. David answered promptly, and impressed me with his empathy, accessibility (available after hours, weekends), and ability to tailor a package to meet our particular needs. Add to that the best value for package dollars, and it was an easy decision to go with HCA North Coast.The staff employed by HCA North Coast have been excellent. David was able to source staff who were a good match for my Dad’s personality. As our needs evolved, it was easy to change any aspect of the care provided.I am very happy to recommend Home Care Assistance North Coast, for anyone looking for quality care for their loved more
    High quality, unique approach with a customised care plan to promote independence and client satisfaction.
    Great service, lovely people
    Kristi is my personal Carer who does a wonderful job and at the same time she is very caring. Kristi is like one of the family and does not need any direction, she comes and does her work in a... professional manner. I also want to say that Michelle & Jourdan who run the Carers company is the best Carer's Company I have ever been with, they are so caring in every way, I wish there were more stars I could give them Congratulations to them, Blessings Rosalie more
    The team at Home Care Assistance are extremely caring towards their people and ensure every client has the best quality of life possible. They are a genuine, honest local organisation that would... recommend any of my family members use to manage their home care package.Highly recommend Traci and the team at Home Care Assistanceread more
    Great service helpful staff that can't do enough for you and very reasonable fees
    I am very satisfied with the carers who take care of my wife. They are not only experienced but very compassionate and understanding of my wife’s needs. They are always positive and easy to deal... with. I would have no problems recommending the company to other potential more
    In November I was looking for a New Provider for my package.Fortunately I found HOME CARE ASSISTANCE in SOUTHPORT Qld.Immediately after my phone call MISCHELLE,and JOURDAN VisitedMy home to... explain the care I needed,and immediately everythingWas put into place.My Care Givers are of First class help to me,Highly qualified and have allRelevant TRAINING. FIRST AID-CPR-and Police checks are currentAlso INSURANCE.I am just so Happy with the service,also Quality and Love, given by allStaff.THANK YOU Home CAre Assistance. All my problems are now solvedAnd this is a major relief for my HEALTHI would RECOMMEND your Company to Anyone. THANKS AGAINread more
    Home Care Assistance Gold Coast have been five star in the service and care they've provided for my grandparents. A huge thank you to the professional team behind the scenes who ensure all clients... are well taken care of. Highly recommend!read more
    We were very happy with Home Care Assistance's and dealing with staff was a pleasure. Highly recommend.
    Great company warm friendly staff
    Very happy with this Company looking after my Home Care Package. Very friendly staff and always available to arrange things. Also the home care and help in garden is excellent and I couldn't do... without more
    We have now been with Home Care Assistance for 6 months and we are more than satisfied with the level of care and assistance we receive from our provider. If anyone out there is looking for an... exceptional provider that is in this business for the right reasons, look no further than Home Care Assistance. We are so lucky to have Jourdan who looks after all our requirements and is very efficient and professional. A big thank you for making life run a lot easier without added more
    As We are the Family With kid experienced to stay by this agent, I can not recommend this company enough. They genuinely care for their clients, whenever I asked for help a person I contact with... always try her best to help that I most thankful for more
    Homecare assistance is a high quality company run by friendly and highly qualified faces, I could not recommend the company enough to those who need it
    My carer Beccy was perfectly matched to my needs. Michelle & Jourdan are always helpful & I couldn't live comfortably at home without the care from Home Care Assistance Gold Coast.
    At the beginning of this year I interviewed several care companies searching for help with my mum who is totally dependant every day.Mum was quite resistant to the idea of having strangers coming in... to her home, she felt very uncomfortable, but I was desperate at the same timefeeling guilty. When speaking with Jourdan as we discussed HCA & theirpolicies, prices, priorities I felt that this was the right company for my mum & I. The interest in my mums needs & her fears were clearly important, which put me at ease making this new journey a little easier.From the 7th March we have received excellent care. Whatever we asked for has been received. The carers who attend to my mum are perfectly matched to her needs, she now feels safe, very comfortable & well cared for, she is also looking forward to their visits. The services we require are cleaning, meals, companionship & most of all friendliness. All of these are of a high standard. Mum & I are very grateful to all at Home Care Assistance Gold Coast. Glenis & Normaread more
    I have received care for the last 2 years so I would like to say how happy I am with the provider. My carer is a well trained ex nurse who has helped me to live a happier life and look after my... needs. I am a level 4 and would probably need assistance outside my home without their care.i would reccommend the provider too anyone needing assistance . I have the same carer which is great for continuety of service She notices when I feel unwell without saying anything and looks after me very more
    David and his team have been outstanding in the help they have offered my father. i would highly recommend them to anyone. First class job!
    I looked long and thoroughly before I selected a care provider for my husband who has dementia. Being with Home Care Assistance for almost a year, has confirmed all my expectations. And more.As a... carer I feel very supported by David and Meg. They are always available by phone or email, and this means a lot. But perhaps the best quality of their organisation is the high calibre and personalised choice of all the care givers they have provided for us - whether it be someone to spend time with my husband or someone to slash our overgrown yard.I have no hesitation in recommending Home Care Assistance - and, indeed, have already done so.Pamela Payneread more
    Great team
    Would recommend
    Exceptional service from carer Rebecca. I wouldn’t hesitate in recommending Michelle & her service in caring for your loved ones.
    They are great
    The whole team at Home Care Assist are amazing. I can't begin to tell you how much help Geoff Doherty was to me when I was trying to navigate the Aged Care process. The Coffs Harbour team led by... Rachael, who is a wonderful caring and helpful manager, is an absolute gem. My every need is taken into consideration and the staff employed to do the actual caring/cleaning are second to none. Nothing is too much trouble. I need Physio and Hydrotherapy services and Emily, who is also a absolute gem always pays the providers promptly and they are very grateful for that. I would highly recommend this service to anyone looking for Caring, Compassionate, timely and reliable more
    Kristi has been nothing but amazing, Couldn’t recommend her more !
    I really like working at Homecare Assistance the Office Team are very helpful and they give me plenty of work.
    Home Care Assistance North Coast have been absolutely wonderful caring for my elderly parents. All their staff have been kind, considerate and very professional. Management is very friendly, always... willing to accommodate any needed changes and care greatly about the welfare of both their clients and their lovely careers. Their careers have been absolute angels, to say the least. My thanks go to all the people at Home Care Assistance North more
    I have changed the company who provided care for my mother to Home Care Assistance who are based at the Gold Coast. With the previous company I had 40 different carers over 3 years and now have the... same carer 5 days a week. My mother was with the same big company for 20 years. I requested they send the same carer on certain days but really did not care about my mothers or my needs. When someone is blind and deaf they do not need a carer coming into the house who has not been here before.The carers with Home Care Assistance are paid a better hourly rate than the previous company and their admin costs are far cheaper and now saving $600 a month which can now give me more hours.If you have elderly parents looking to change from the BIG providers give them a call. Michelle and Jourdan have been great to deal with and very caring.I highly recommend this company.They have carers looking for work and need more clients to make the more
    It is the best choice and the best decision I have ever made in my life, choosing the Home Care Assistance in Southport, Gold Coast, they are very accommodating and helpful., very prompt in... replying and provide your needs. Assisting and organising home maintenance and modifications, providing a carer that meet your needs appropriately. this was done by Jourdan who I first met and organized from the beginning and now Christina. Michelle is very approachable and accomadating and very cheeerful, happy enough to listen. I highly recommend this organization without more
    We have the highest praise for HCA as an organisation, and deep gratitude and respect for the people involved - all the way from Dave & Meg at the top right through office staff and on to the... wonderful warm carers who have meant so much to our mother over the last three years. From our experience HCA offers a service far beyond the general expectations of the aged care sector, and we have no hesitation recommending them. Thank you HCA, for all that you've done for Mum - and for us by more
    I can't thank the team at Home Care Assistance North Coast enough for their help with my Dad. David led us through the Home Care Package details with honesty and integrity, and they were able to... organise a lawn mowing service as well as a carer to visit Dad.My only regret is that we didn't get to spend more time with the team as Dad has now moved into an Aged Care Facility. Thank you more
    Home Care Assistance North Coast has really put the CARE back into my aged care experience for my mother.Right from the beginning communication with management (David and Meg) has been excellent... with all of my requests and questions answered patiently, promptly and cheerfully.Due to Home Care Assistance's policy of tender care my mother has had hand massages, foot baths and massages, diversional therapy involving music and art, poetry and encouraging Mum to interact positively.Domestic tasks are attended to cheerfully.Blue ribbon service and red carpet treatment for their valued clients. Highly recommended!read more
    Home Care Assistance are always available to help Mum and Dad. The carers are always lovely and polite. I feel very confident in recommending them to anyone looking for care for their loved ones.
    Exceptional Care and Customer Service - Many thanks to Jourdan Lofthouse the Director of Clinical Care and a RN to boot. I would not have been able to navigate the experience of finding a carer for... my elderly mother without his professionalism, compassion and guidance. For anyone having to find a carer to visit a loved one on the Gold Coast I would recommend that Home Care Assistance is their first choice!read more
    “Home Care Assistance are the true definition of higher class care. The team at HCA listened to our needs and we weren’t just another customer. Our carer arrives on time every time and helps with the... difficult tasks like cleaning and washing. The carer also takes us shopping so we don’t have to think about driving to the shops anymore. Thank you HCA, we don’t worry about how we will live at home anymore.”read more
    As a former employee of this company working in the office and as a Carer, I cannot recommend this company enough. They genuinely care for their clients and employees. I loved working there with... Jeremy and his staff, but unfortunately had to leave due to relocation. I would not hesitate to recommend HCA Syd East to all clients who are aged and/or with disabilities to engage this service provider for all their vital services to enable you to live and enjoy staying in your own home and to be as independent as possible. Jeremy and his staff really listen to your needs, goals and aspirations and do their very best to match you up with a compatible and suitably qualified Carer. Nothing is too much more
    Would recommend this company to absolutely anyone! They pride themselves with quality service!
    Would recommend to everyone
    Lovely staff
    My husband had two major strokes 6 years ago which turned our lives upside down over night. two years ago we were given the opportunity to look for a provider to help us make life easier at home for... my husband. We choose a provider and had them for two years. I can't tell express enough of how that ended up causing us so much stress and anxiety as they were in this business for the wrong reasons, very money orientated as fees were astronomical and the service was equally as bad. My husband even had a bad accident on his scooter where he could of been killed at Helensvale and some low life also stole his mobile phone while he was on the ground so he could not contact anyone but not even a word from my provider to say how sorry they were to hear that, it meant nothing, like I said just in it for the money. After two years I had had enough and found a provider by the name of Home Care Assistance. We have only been with them for one month and already it has made a huge difference to our lives, the stress levels are manageable now as they are absolutely in this business of caring for the elderly and disabled for the RIGHT reasons, they have been nothing but professional, kind and caring and they actually listen to what our needs are even though they are sometimes of the chart, but what counts is that it is to make my husbands life better, he is the one who was unlucky in life to have this happen to a very kind soul at a young age. We needed help and now we have it. The director of this company Michelle and our client advisor Jourdan have been the best and I can honestly say to anyone out there looking for a provider, as there are many, don't look any further than Home Care. If anyone would like to speak to me personally, pls get in touch with HomeCare as I will gladly tell u our story and how important it is that when tragedy strikes and you are a mess, you really need that help and support. I can't thank Home Care enough for everything in such a short time. I feel blessed to have found more
    Happy Christmas to Jourdan my home care manager and thank you so very much for all the help and care you've shown over the year I've been with GCHA, very happy with my home care package and how... you've gone over and above many times for me. Much appreciated, have a super new year, catch up with you then. Blessings to you and yours (:-read more
    Everyone I’ve interacted with at Home Care Assistance has been friendly, professional and very helpful.My 85 year old mother has settled into her daily routine in her own home very nicely with the... care and support received from Home Care Assistance.I have received excellent advice, service and care for my mother and highly recommend this professional more
    Dave and the team go above and beyond to ensure your loved one receives the best possible care
    Home Care Assistance run by Jeremy and Samantha, a lovely couple with a caring attitude and a family themselves. After bringing my Mum to Sydney and needing expert help immediately I found HCA online... and liked their story. As soon as they walked in our door, we knew we were safe. I liked the fact that there was direct contact with the owners and nothing was too much trouble. The carers selected for Mum were perfect for her and very capable. Unfortunately Mum has had to move to a nursing home now but I would happily recommend this wonderful business to anyone with aged care more
    Jourdan and Michelle and their team have been fantastic. I have no idea how i would have gotten thru the last 8 months without them to be there for my mother. I live overseas and have relied on them... to be the main support team for my mother ( who has not been the easiest of customers ) . Through it all they have been amazing- so professional and responsive. Easy to contact and provided great updates so i knew exactly what was going on. Mom loved them - you will tooread more
    A thank you to the team at Hone Care Assistance from the Gold Coast, for taking extrodinary measures to look after my parents. A well organised and professional manner, thank you again..
    In sporting circles these days there is an expression used to describe why athletes and teams are supreme champions, it is “they do the one-percenters”. To me this is what separates HCA from the... other providers I have experienced; they are always cheery when you telephone, they respond with some alacrity to an email, incredibly flexible re scheduling and most importantly from the very first visit by a staff member you are made to feel part of their more
    A positive experience of co-ordinated care and provision of support services to meet my high care level of needs.
    I really appreciate working for a smaller organization as communication with the team in the office is very important as a support worker in the community.It’s really been great to be a part of this... company who are a caring team which the clients benefit from as well as the front line more
    The staff is amazing, they will try there best to meet all of your needs !
    I have recommended Home Care Assistance Newcastle to a few friends now. After having a bad experience with another service provider, Kerrie went above and beyond to help my mother, who has dementia,... with new services. Kerrie, Mark and their team are compassionate, professional and genuinely care about their more
    I have been a Home Care Assistance client for 18 months.From day one the kindness and professional manner shown to me by Michelle has been wonderful. I no longer feel like a source of income I... feel like a valued friend.I look forward to the visits from Joan, who is often the only visitor we see, and also the the calls from Michelle 'just checking everything is okay'.Changing providers was the very best decision I made. Home Care Assistance genuinely care - about me and about all their other more
    Would definately recommend, Kristy is the best :-)
    This is the best home care company in Australia !
    Great company, would definitely recommend. The employees are superb
    Yes Folks it's all true, you've found the best Age Care Provider on the Gold Coast.Flash Jourdan Lofthouse and his Merry staff are doing great work for my mum and several of her close friends.... Ramps, railings, shower ensuite, cleaning, gardening all set up nicely. All in a days work and carefully costed. When you meet and chat to Jourdan you'll be happy to sign up. Julieread more
    Megan is very good care manager.
    excellent staff and great service!
    I cannot speak highly enough of the team at Home Care Assistance. They treated my gran and I like we were close family and always ready to help 24/7. The carers they provided were of the highest... standard and loved by my gran. The family appreciated the nature of the carers when they spoke to us about her progress and their recommendations. Nothing was to big or small a task for them to solve.Definitely recommend reaching out to them for home care more
    The carers who looked after my elderly mother were without exception highly motivated, caring and compassionate. Not only was Mum looked after supremely well, she was provided with wonderful... companionship, a level of independence that would have been impossible without the help of her special carers, and a lot of fun. It is difficult to put into words how much this meant to her entire family! Keep up the good more
    I switched my Father’s Homecare package from a large provider to HCA and I’m so glad I did. From the very first contact I was struck by the degree of professionalism, expertise and friendliness from... all I came in contact with. The high standard of care and calibre of the care staff was evident from the beginning and carried right through. Communication was always responsive and timely and nothing was too much trouble. The values of the company and management team have filtered right through to the staff and you feel you are in the company of family who really care, which is very comforting. I have no hesitation in recommending the services of HCA for exemplary care of the elderly in their more
    Home Care Assistance Gold Coast is our new Home Care Package Provider because we are moving from NSW to Queensland. When searching for a new provider, I came across this provider and after speaking... with Jordan, I felt comfortable in making the change. I look forward to working with Home Care Assistance Gold Coast for my husband's future needs. Since meeting Jordan, I am even more certain of our choice of provider. Anne and Robert more
    Great business, would recommend it to friends and family.
    Great place and would highly recommend!
    Our family appointed HCA to assist with care for our father. It turned out to be an excellent appointment.The management and staff were excellent and the carers were outstanding.We highly recommend... HCA to any prospective applicants.We would be happy to field direct enquires about the service. HCA have our detailsread more
    Would highly recommend this home care provider. I am so glad I took my grandmother out of a home care package as we were paying too much in fees. The staff are very attentive and helpful.
    Recently I had a situation where due to a family crisis, I needed respite assistance for a couple of days. Home Care Assistance provided a quick response to my query and were able to get a... person for me in time for me to go to my brother's funeral in another state. The person who stayed and looked after my father was very caring, compassionate and reliable. I was extremely happy with the service more
    Jeremy is a really good man, he has fantastic family values and cares for everyone. I would definitely recommend Health Care Assistance to help you and your family
    I wouldn't be able to cope at home without Home Care Assistance. The helpers who come into my home and assist with my house work go well beyond my expectations. Home care pays about 2/3 of frozen... meals which makes it affordable and necessary if you have severe arthritis like me. There are other services and products you are entitled to. Give Home Care a more
    We have been with Home Care assistance for last three years. I am impressed by the diversity of the services, they provide.I had few carers but the carer, Shweta, has been coming to us for last two... years, has been a Godsend. She pushes him to do the things which i am unable to. It’s a compliment to Homecare assistance to employ professionals of that standard.No matter what problem I incur, all I have to do is to ring the agency..The eagerness and understanding towards the need of the client is amazing.I would recommend Homecare assistance to anyone and everyone, who requires assistance in all aspects of life.In my case i am grateful of the help i am getting to look after my more
    Amazing service with great workers and excellent team managing funds sufficiently. Highly recommend this company
    So blessed. Such a wonderful team to take care of me, keeping my life simple and enabling the very best I could wish for. Thank you, Meg and Dave!
    Great place to work, very supportive and understanding.
    The most helpful, caring, supportive and flexible team of people to assist with our elderly loved ones.I am so grateful for all you had done for my Mum.... ❤️❤️❤️read more

    Industry Leader

    We're committed to elevating In-Home Care, Sharing Our Expertise, and Supporting Care Workers which is why we are Internationally recognised as an Industry Leader