Skip to main content

Home Care vs. Home Health Care & What Care Workers Do


Mum has a fall while ageing in place at home, and everything changes. If you haven’t had this experience, or one like it, but you have an ageing parent without in home care, chances are you will. Knowing what resources are available to prevent and support this scenario can make a huge difference. In home care can lessen stress, provide support, and speed up recovery. Non-medical in home care services, a nurse at home or in home health care while a parent or loved one is ageing in place can be your best friend. But what is the difference and how do I choose what is right for my family?

Non-medical in home care goes by a couple of different terms. It is important to distinguish between non-medical in home care and medical in home health care. Both can be critical to recovery and ongoing quality of life for someone ageing in place.

What is In Home Health Care?

In home health care provides limited medical support for those ageing in place. This includes nursing, physical, and occupational therapy, speech therapy, aids, and social work. A doctor’s referral is required for in home health care to begin and certain criteria must be met. 

Typically, a doctor will request in home health care under these conditions:

  • The person must be homebound. This means that leaving the home takes significant effort. If your parent or spouse is still driving, they probably will not qualify.
  • There is a skilled need such as a nurse at home to manage medications, check blood sugar, blood pressure, or provide wound care to name a few.
  • Waiting periods may apply in certain circumstances and the in home health care may be provided for a finite period.
  • The skilled services offered by in home health care rarely exceed two to three times a week per discipline.

People who can benefit from in home health care may need help managing a chronic medical condition, or help recovering from hospitalisation, injury, or illness. Here is one example:

Daniel has Multiple Sclerosis and is confined most of the time to a wheelchair. He lives with his wife who does what she can to be his nurse at home and take care of him. Over time, he develops a pressure ulcer due to inactivity. This wound requires a stay in hospital and short-term rehab where his wound is treated, but not healed completely.

Once he goes home, he qualifies for in home health care. A wound care nurse visits him every week to provide in home nursing care, making sure the wound gets appropriate treatment and that Daniel does not sit too long. Since Daniel has a chronic neurological condition, the nurse can keep seeing Daniel for as long as is needed. A physical therapist also visits Daniel. She teaches Daniel and his wife the importance of regular position changes throughout the day so that Daniel does not get another wound.

So, what about in home care services? The terms are so similar, it is easy to confuse them. In home health care is medical and prescribed by a doctor, but in home care is non-medical and does not require a doctor’s referral or prescription. Let’s take a look at a typical scenario where in home care can be a critical layer of support and encouragement while ageing in place.

Betty is a 91-year-old woman in good general health and is ageing in place in a Retirement Village.  She doesn’t use a walker or a cane. One day she loses her balance and falls against a railing on a walkway and breaks a rib. She goes to the emergency department of her local hospital and is sent home with pain medication. Her mobility is compromised, and she is confused about her medications. Her husband lives with her and could assist with care in the home, but he has his own medical problems, so his ability to provide in home care is limited. She is provided three in home health care visits each week by instruction from her GP.

But this is not enough support for Betty, so with the assistance of the social worker from the in home health care service, she calls a home care agency. The agency provides a Care Worker in the morning and evening, seven days a week. The Care Worker makes meals and does some light housework for Betty. The in home Care Worker also encourages Betty to walk, do her breathing exercises, and stands by while Betty is in the shower. The Care Worker also reminds Betty to take her medications. These have been set up in a weekly medication box by the nurse from in home health care.

As you can see in this story, an in home Care Workerhelps Betty recover more quickly, and more safely.

Most people as they age report a preference for ageing in place, in fact, surveys have shown that 77% of people prefer to remain at home as they age, but only half think they will be able to do so. The fact is many people who choose ageing in place will need support. With enough planning and in home care services, it is possible to successfully and independently enjoy ageing in place.

When considering the alternatives to ageing in place such as an aged care facility, common reasons to reject this option are to do with safety and autonomy. Outbreaks of COVID in aged care services across the country have given people pause. Lockdowns and elimination of extracurricular activities have had enormous negative impacts on aged care residents and their families. As a result, in home care is becoming a more attractive option.

When you think of in home care, you probably imagine a myriad of tasks that professional Care Workers provide. These tasks include assistance with bathing, dressing, cooking, hygiene, shopping, and cleaning. Looking beyond these activities of care are the fundamentals of what it means to be happy and healthy in the hands of a professional Care Worker.

A survey conducted by Home Care Assistance reveals some interesting findings that will probably resonate with you. Most seniors and their adult children agree that the two most important factors in receiving in home care are independence and maintaining control of everyday life. So, how do in home care service Care Workers promote independence and control while providing care?

Dependence and independence connect in very critical and subtle ways. Let’s take a look at how Care Workers provide safe in home care while promoting independence.

  • People want to do things on their own but aren’t always able to. Care Workers encourage a client to do what they can while ageing in place. It is the little tasks that make all the difference. If your loved one can do limited cooking, a Care Worker encourages that activity rather than taking over all the meals.
  • Everyone has something they can do well. Care Workers focus on a client’s strengths and abilities, not just what they need help with.
  • Care Workers look for opportunities that maximise independence. Happiness and satisfaction come from the ability to do things for yourself while ageing in place.


Maintaining control and autonomy are two keys to good mental and physical health while ageing in place. Control is the ability and belief that your decisions will have positive consequences. In recovery, disability, or illness, control is the driving force for positive and lasting change. Care Workers promote control by doing the following:

  • Care Workers give your family member choices. No one likes to be told what to do and when to do it.
  • Your loved one is in charge of their in home care. Being in control of in home care means being an active participant in your plan of care and identifying personal priorities. Care Workers give clients control by respecting their wishes.
  • Care Workers identify what is essential to the client and honour those choices. If your loved one enjoys going for daily walks or listening to the opera, a Care Worker promotes and encourages these activities as part of their in home care services.


The foundations of dignity are self-respect and self-worth. Depending on the Care Worker and client situation, intimate tasks need to be completed with extreme sensitivity. But dignity involves other critical components as well.

  • A Care Worker acknowledges your loved one’s worth regardless of how vulnerable they may be.
  • A Care Worker recognises your loved one’s unique attributes as a reflection of their values.
  • The Care Worker client relationship is a partnership that honours the client’s beliefs, culture, and philosophy.

Successful Ageing

Much has been written about what successful ageing in place means and how to achieve it. There should be little doubt that a professional Care Worker’s ultimate goal is to help your loved one achieve successful ageing in place. These are the components of successful ageing and a Care Worker’s role:

  • Interests and hobbies bring joy, satisfaction, and purpose to people’s lives. A Care Worker recognises, honours, encourages, and facilitates those activities.
  • Cognitive stimulation helps individuals keep their minds active and vibrant. Care Workers work to help clients engage in mental activities for seniors that promote improved memory.
  • If you have a loved one who is isolated due to physical challenges or limited access to transportation, Care Workers can help in several ways. Care Workers can provide transportation to preferred activities, whether it is to concerts, the theatre, or to visit friends. Care Workers can also engage in meaningful conversations and offer companionship.
  • Healthy habits include good nutrition, hydration, activity, and adherence to medical directives. Care Workers motivate clients to adopt and maintain healthy habits while ageing in place as part of their in home care responsibilities.

In home care can be a vital lifeline. Although “in home care” Care Workers don’t provide medical services, there is so much more they can do:

1. Companionship and Socialisation

Loneliness has reached epidemic levels, especially due to recent increases in isolation. Loneliness and isolation in seniors ageing in place and in aged care services can adversely affect physical and mental health. A Care Worker can help end loneliness by being a nurturing and comforting companion. Research has shown that mentally engaging activities for seniors that a Care Worker can provide can have a positive influence on people’s mood and outlook on life while ageing in place.

2. Nutrition and Hydration

Nutrition and hydration are very important factors in recovery as well as daily living. A Care Worker can make balanced, appetizing meals. They can encourage adequate nutrition, track fluid intake, and shop for groceries.

3. Dressing, Bathing, and Transferring

Imagine you have broken your arm, shoulder, hip, rib, or leg. If you have had this experience you know how challenging it is to get dressed and to bathe. Not to mention cook, clean, and drive. An in home Care Worker can assist with helping someone get dressed and out of bed. They can help someone take a shower, monitor their walking, and can also help with transferring from the bed to the bathroom, or car.

4. Movement

Studies have shown that people with dementia can improve their mood with increased physical activity. Physical therapists provided by home healthcare can get the senior started on the right track. A Care Worker providing in home care services can help reinforce and encourage physical therapy activities when the physical therapist is not there.

5. Recovery

Recovery for most of us means getting back to our previous level of functioning, but recovery in older adults ageing in place generally takes longer. Returning to health can also be complicated by coexisting medical problems. A good care plan developed with the care manager, family, and client can encourage a safe recovery. The example below shows how a home Care Worker helps someone build confidence in recovery.

Carol has been in good health most of her life. She is independent and self-reliant, having learned to manage without her husband who died several years ago. One day she falls and breaks her hip. After surgery she is sent to rehab. Carol is terrified of going home even though she is doing well in rehab. She has a heightened fear of falling again. The in home health care staff begin working with her once she is discharged home.

Carol’s daughter Brenda notices that Carol’s lack of confidence in her abilities is hindering her recovery. Brenda hires in home Care Workers for daily visits to her mother. These Care Workers work with the physical therapist to learn the exercises that Carol has been doing. This way they can reinforce practice and take extra walks with Carol. The Care Workers assist Carol in the kitchen with making meals and doing light housework. In time, Carol gains back her independent and confident spirit.

6. Help with Medications

Medication mismanagement can be a big problem for those ageing in place. This can include not taking some medications, missing doses, or taking medications at the wrong time. Professional in home Care Workers can provide a medication management system,check the medication box for accuracy, and report any problems to the family and/or nurse at home or in home health care nurse. Care Workers can also pick up medications at the pharmacy.

7. Transportation

Transportation is a vital part of successfully ageing in place. This includes doctor’s appointments, shopping, medication pick-ups, and other errands. In home Care Workers can perform all these tasks as part of their in home care services.

8. Specialty Care for Alzheimer’s, Dementia, Cancer, and Parkinson’s

Types of dementias such as Alzheimer’s and Parkinson’s, among other conditions, can have a devastating impact on families. A hired in home Care Worker can provide mental stimulation, help with bathing, eating, and activity. Many agencies offer Care Workers who are familiar with the unique needs of Alzheimer’s and Dementia careCancer care, and Parkinson’s care. In these cases, an in home Care Worker can provide an added layer of care and companionship.

9. Primary Family Carer is No Longer Available

What happens when the primary family Carer is no longer available? Sometimes a caregiving spouse or family member will no longer be able to fulfill the role of nurse at home and provide in home care for their loved one. An in home care provider can step in and assume these duties, keeping a parent or spouse safe and stable with respite care.

Luckily, arranging for in home care is as simple as making a phone call. A GP referral is not required. During the initial call with an in home care agency you can describe the situation. Explain the needs of your parent or spouse, and the amount of time per day you think you would like some in home care. Whatever you arrange is flexible and subject to change based on individual needs. In home care staff can come to someone’s home, assisted living, aged care services, or a nursing home. It is flexible, supportive, and tailored to meet your spouse or parent’s needs.


AARP: 75 Percent of Retirees want to stay put

Join Our Newsletter

    Our Latest News

    As a leading age care provider, Home Care Assistance offers tailored in-home care services for older Australians, enabling them to live happier and healthier lives in the comfort of their own homes

    We offer private and government subsidised Care Packages and have office locations that are a registered NDIS provider. Our Care Workers undergo extensive training in order to deliver unmatched in-home aged care services where people can continue ageing in place. We are proud ambassadors of the My Aged Care government funded aged care program, enabling Australians to successfully navigate the process and gain approval for in-home care support packages. Home Care Assistance offers hourly care, specialised care, Alzheimer’s and Dementia care, hospital to home care, and 24 hour in home care.

    Let us help you

    Home Care Assistance can help. Call Your Local Team today for your complimentary in-home assessment.

    Highly recommend.
    Our family has benefited from the excellent support and services from David, Meg and the team at Home Care Assistance North Coast for the past couple of years. I had an extensive list of questions... when we were deciding which provider to go with. David answered promptly, and impressed me with his empathy, accessibility (available after hours, weekends), and ability to tailor a package to meet our particular needs. Add to that the best value for package dollars, and it was an easy decision to go with HCA North Coast.The staff employed by HCA North Coast have been excellent. David was able to source staff who were a good match for my Dad’s personality. As our needs evolved, it was easy to change any aspect of the care provided.I am very happy to recommend Home Care Assistance North Coast, for anyone looking for quality care for their loved more
    High quality, unique approach with a customised care plan to promote independence and client satisfaction.
    Great service, lovely people
    Kristi is my personal Carer who does a wonderful job and at the same time she is very caring. Kristi is like one of the family and does not need any direction, she comes and does her work in a... professional manner. I also want to say that Michelle & Jourdan who run the Carers company is the best Carer's Company I have ever been with, they are so caring in every way, I wish there were more stars I could give them Congratulations to them, Blessings Rosalie more
    The team at Home Care Assistance are extremely caring towards their people and ensure every client has the best quality of life possible. They are a genuine, honest local organisation that would... recommend any of my family members use to manage their home care package.Highly recommend Traci and the team at Home Care Assistanceread more
    Great service helpful staff that can't do enough for you and very reasonable fees
    I am very satisfied with the carers who take care of my wife. They are not only experienced but very compassionate and understanding of my wife’s needs. They are always positive and easy to deal... with. I would have no problems recommending the company to other potential more
    In November I was looking for a New Provider for my package.Fortunately I found HOME CARE ASSISTANCE in SOUTHPORT Qld.Immediately after my phone call MISCHELLE,and JOURDAN VisitedMy home to... explain the care I needed,and immediately everythingWas put into place.My Care Givers are of First class help to me,Highly qualified and have allRelevant TRAINING. FIRST AID-CPR-and Police checks are currentAlso INSURANCE.I am just so Happy with the service,also Quality and Love, given by allStaff.THANK YOU Home CAre Assistance. All my problems are now solvedAnd this is a major relief for my HEALTHI would RECOMMEND your Company to Anyone. THANKS AGAINread more
    Home Care Assistance Gold Coast have been five star in the service and care they've provided for my grandparents. A huge thank you to the professional team behind the scenes who ensure all clients... are well taken care of. Highly recommend!read more
    We were very happy with Home Care Assistance's and dealing with staff was a pleasure. Highly recommend.
    Great company warm friendly staff
    Very happy with this Company looking after my Home Care Package. Very friendly staff and always available to arrange things. Also the home care and help in garden is excellent and I couldn't do... without more
    We have now been with Home Care Assistance for 6 months and we are more than satisfied with the level of care and assistance we receive from our provider. If anyone out there is looking for an... exceptional provider that is in this business for the right reasons, look no further than Home Care Assistance. We are so lucky to have Jourdan who looks after all our requirements and is very efficient and professional. A big thank you for making life run a lot easier without added more
    As We are the Family With kid experienced to stay by this agent, I can not recommend this company enough. They genuinely care for their clients, whenever I asked for help a person I contact with... always try her best to help that I most thankful for more
    Homecare assistance is a high quality company run by friendly and highly qualified faces, I could not recommend the company enough to those who need it
    My carer Beccy was perfectly matched to my needs. Michelle & Jourdan are always helpful & I couldn't live comfortably at home without the care from Home Care Assistance Gold Coast.
    At the beginning of this year I interviewed several care companies searching for help with my mum who is totally dependant every day.Mum was quite resistant to the idea of having strangers coming in... to her home, she felt very uncomfortable, but I was desperate at the same timefeeling guilty. When speaking with Jourdan as we discussed HCA & theirpolicies, prices, priorities I felt that this was the right company for my mum & I. The interest in my mums needs & her fears were clearly important, which put me at ease making this new journey a little easier.From the 7th March we have received excellent care. Whatever we asked for has been received. The carers who attend to my mum are perfectly matched to her needs, she now feels safe, very comfortable & well cared for, she is also looking forward to their visits. The services we require are cleaning, meals, companionship & most of all friendliness. All of these are of a high standard. Mum & I are very grateful to all at Home Care Assistance Gold Coast. Glenis & Normaread more
    I have received care for the last 2 years so I would like to say how happy I am with the provider. My carer is a well trained ex nurse who has helped me to live a happier life and look after my... needs. I am a level 4 and would probably need assistance outside my home without their care.i would reccommend the provider too anyone needing assistance . I have the same carer which is great for continuety of service She notices when I feel unwell without saying anything and looks after me very more
    David and his team have been outstanding in the help they have offered my father. i would highly recommend them to anyone. First class job!
    I looked long and thoroughly before I selected a care provider for my husband who has dementia. Being with Home Care Assistance for almost a year, has confirmed all my expectations. And more.As a... carer I feel very supported by David and Meg. They are always available by phone or email, and this means a lot. But perhaps the best quality of their organisation is the high calibre and personalised choice of all the care givers they have provided for us - whether it be someone to spend time with my husband or someone to slash our overgrown yard.I have no hesitation in recommending Home Care Assistance - and, indeed, have already done so.Pamela Payneread more
    Great team
    Would recommend
    Exceptional service from carer Rebecca. I wouldn’t hesitate in recommending Michelle & her service in caring for your loved ones.
    They are great
    The whole team at Home Care Assist are amazing. I can't begin to tell you how much help Geoff Doherty was to me when I was trying to navigate the Aged Care process. The Coffs Harbour team led by... Rachael, who is a wonderful caring and helpful manager, is an absolute gem. My every need is taken into consideration and the staff employed to do the actual caring/cleaning are second to none. Nothing is too much trouble. I need Physio and Hydrotherapy services and Emily, who is also a absolute gem always pays the providers promptly and they are very grateful for that. I would highly recommend this service to anyone looking for Caring, Compassionate, timely and reliable more
    Kristi has been nothing but amazing, Couldn’t recommend her more !
    I really like working at Homecare Assistance the Office Team are very helpful and they give me plenty of work.
    Home Care Assistance North Coast have been absolutely wonderful caring for my elderly parents. All their staff have been kind, considerate and very professional. Management is very friendly, always... willing to accommodate any needed changes and care greatly about the welfare of both their clients and their lovely careers. Their careers have been absolute angels, to say the least. My thanks go to all the people at Home Care Assistance North more
    I have changed the company who provided care for my mother to Home Care Assistance who are based at the Gold Coast. With the previous company I had 40 different carers over 3 years and now have the... same carer 5 days a week. My mother was with the same big company for 20 years. I requested they send the same carer on certain days but really did not care about my mothers or my needs. When someone is blind and deaf they do not need a carer coming into the house who has not been here before.The carers with Home Care Assistance are paid a better hourly rate than the previous company and their admin costs are far cheaper and now saving $600 a month which can now give me more hours.If you have elderly parents looking to change from the BIG providers give them a call. Michelle and Jourdan have been great to deal with and very caring.I highly recommend this company.They have carers looking for work and need more clients to make the more
    It is the best choice and the best decision I have ever made in my life, choosing the Home Care Assistance in Southport, Gold Coast, they are very accommodating and helpful., very prompt in... replying and provide your needs. Assisting and organising home maintenance and modifications, providing a carer that meet your needs appropriately. this was done by Jourdan who I first met and organized from the beginning and now Christina. Michelle is very approachable and accomadating and very cheeerful, happy enough to listen. I highly recommend this organization without more
    We have the highest praise for HCA as an organisation, and deep gratitude and respect for the people involved - all the way from Dave & Meg at the top right through office staff and on to the... wonderful warm carers who have meant so much to our mother over the last three years. From our experience HCA offers a service far beyond the general expectations of the aged care sector, and we have no hesitation recommending them. Thank you HCA, for all that you've done for Mum - and for us by more
    I can't thank the team at Home Care Assistance North Coast enough for their help with my Dad. David led us through the Home Care Package details with honesty and integrity, and they were able to... organise a lawn mowing service as well as a carer to visit Dad.My only regret is that we didn't get to spend more time with the team as Dad has now moved into an Aged Care Facility. Thank you more
    Home Care Assistance North Coast has really put the CARE back into my aged care experience for my mother.Right from the beginning communication with management (David and Meg) has been excellent... with all of my requests and questions answered patiently, promptly and cheerfully.Due to Home Care Assistance's policy of tender care my mother has had hand massages, foot baths and massages, diversional therapy involving music and art, poetry and encouraging Mum to interact positively.Domestic tasks are attended to cheerfully.Blue ribbon service and red carpet treatment for their valued clients. Highly recommended!read more
    Home Care Assistance are always available to help Mum and Dad. The carers are always lovely and polite. I feel very confident in recommending them to anyone looking for care for their loved ones.
    Exceptional Care and Customer Service - Many thanks to Jourdan Lofthouse the Director of Clinical Care and a RN to boot. I would not have been able to navigate the experience of finding a carer for... my elderly mother without his professionalism, compassion and guidance. For anyone having to find a carer to visit a loved one on the Gold Coast I would recommend that Home Care Assistance is their first choice!read more
    “Home Care Assistance are the true definition of higher class care. The team at HCA listened to our needs and we weren’t just another customer. Our carer arrives on time every time and helps with the... difficult tasks like cleaning and washing. The carer also takes us shopping so we don’t have to think about driving to the shops anymore. Thank you HCA, we don’t worry about how we will live at home anymore.”read more
    As a former employee of this company working in the office and as a Carer, I cannot recommend this company enough. They genuinely care for their clients and employees. I loved working there with... Jeremy and his staff, but unfortunately had to leave due to relocation. I would not hesitate to recommend HCA Syd East to all clients who are aged and/or with disabilities to engage this service provider for all their vital services to enable you to live and enjoy staying in your own home and to be as independent as possible. Jeremy and his staff really listen to your needs, goals and aspirations and do their very best to match you up with a compatible and suitably qualified Carer. Nothing is too much more
    Would recommend this company to absolutely anyone! They pride themselves with quality service!
    Would recommend to everyone
    Lovely staff
    My husband had two major strokes 6 years ago which turned our lives upside down over night. two years ago we were given the opportunity to look for a provider to help us make life easier at home for... my husband. We choose a provider and had them for two years. I can't tell express enough of how that ended up causing us so much stress and anxiety as they were in this business for the wrong reasons, very money orientated as fees were astronomical and the service was equally as bad. My husband even had a bad accident on his scooter where he could of been killed at Helensvale and some low life also stole his mobile phone while he was on the ground so he could not contact anyone but not even a word from my provider to say how sorry they were to hear that, it meant nothing, like I said just in it for the money. After two years I had had enough and found a provider by the name of Home Care Assistance. We have only been with them for one month and already it has made a huge difference to our lives, the stress levels are manageable now as they are absolutely in this business of caring for the elderly and disabled for the RIGHT reasons, they have been nothing but professional, kind and caring and they actually listen to what our needs are even though they are sometimes of the chart, but what counts is that it is to make my husbands life better, he is the one who was unlucky in life to have this happen to a very kind soul at a young age. We needed help and now we have it. The director of this company Michelle and our client advisor Jourdan have been the best and I can honestly say to anyone out there looking for a provider, as there are many, don't look any further than Home Care. If anyone would like to speak to me personally, pls get in touch with HomeCare as I will gladly tell u our story and how important it is that when tragedy strikes and you are a mess, you really need that help and support. I can't thank Home Care enough for everything in such a short time. I feel blessed to have found more
    Happy Christmas to Jourdan my home care manager and thank you so very much for all the help and care you've shown over the year I've been with GCHA, very happy with my home care package and how... you've gone over and above many times for me. Much appreciated, have a super new year, catch up with you then. Blessings to you and yours (:-read more
    Everyone I’ve interacted with at Home Care Assistance has been friendly, professional and very helpful.My 85 year old mother has settled into her daily routine in her own home very nicely with the... care and support received from Home Care Assistance.I have received excellent advice, service and care for my mother and highly recommend this professional more
    Dave and the team go above and beyond to ensure your loved one receives the best possible care
    Home Care Assistance run by Jeremy and Samantha, a lovely couple with a caring attitude and a family themselves. After bringing my Mum to Sydney and needing expert help immediately I found HCA online... and liked their story. As soon as they walked in our door, we knew we were safe. I liked the fact that there was direct contact with the owners and nothing was too much trouble. The carers selected for Mum were perfect for her and very capable. Unfortunately Mum has had to move to a nursing home now but I would happily recommend this wonderful business to anyone with aged care more
    Jourdan and Michelle and their team have been fantastic. I have no idea how i would have gotten thru the last 8 months without them to be there for my mother. I live overseas and have relied on them... to be the main support team for my mother ( who has not been the easiest of customers ) . Through it all they have been amazing- so professional and responsive. Easy to contact and provided great updates so i knew exactly what was going on. Mom loved them - you will tooread more
    A thank you to the team at Hone Care Assistance from the Gold Coast, for taking extrodinary measures to look after my parents. A well organised and professional manner, thank you again..
    In sporting circles these days there is an expression used to describe why athletes and teams are supreme champions, it is “they do the one-percenters”. To me this is what separates HCA from the... other providers I have experienced; they are always cheery when you telephone, they respond with some alacrity to an email, incredibly flexible re scheduling and most importantly from the very first visit by a staff member you are made to feel part of their more
    A positive experience of co-ordinated care and provision of support services to meet my high care level of needs.
    I really appreciate working for a smaller organization as communication with the team in the office is very important as a support worker in the community.It’s really been great to be a part of this... company who are a caring team which the clients benefit from as well as the front line more
    The staff is amazing, they will try there best to meet all of your needs !
    I have recommended Home Care Assistance Newcastle to a few friends now. After having a bad experience with another service provider, Kerrie went above and beyond to help my mother, who has dementia,... with new services. Kerrie, Mark and their team are compassionate, professional and genuinely care about their more
    I have been a Home Care Assistance client for 18 months.From day one the kindness and professional manner shown to me by Michelle has been wonderful. I no longer feel like a source of income I... feel like a valued friend.I look forward to the visits from Joan, who is often the only visitor we see, and also the the calls from Michelle 'just checking everything is okay'.Changing providers was the very best decision I made. Home Care Assistance genuinely care - about me and about all their other more
    Would definately recommend, Kristy is the best :-)
    This is the best home care company in Australia !
    Great company, would definitely recommend. The employees are superb
    Yes Folks it's all true, you've found the best Age Care Provider on the Gold Coast.Flash Jourdan Lofthouse and his Merry staff are doing great work for my mum and several of her close friends.... Ramps, railings, shower ensuite, cleaning, gardening all set up nicely. All in a days work and carefully costed. When you meet and chat to Jourdan you'll be happy to sign up. Julieread more
    Megan is very good care manager.
    excellent staff and great service!
    I cannot speak highly enough of the team at Home Care Assistance. They treated my gran and I like we were close family and always ready to help 24/7. The carers they provided were of the highest... standard and loved by my gran. The family appreciated the nature of the carers when they spoke to us about her progress and their recommendations. Nothing was to big or small a task for them to solve.Definitely recommend reaching out to them for home care more
    The carers who looked after my elderly mother were without exception highly motivated, caring and compassionate. Not only was Mum looked after supremely well, she was provided with wonderful... companionship, a level of independence that would have been impossible without the help of her special carers, and a lot of fun. It is difficult to put into words how much this meant to her entire family! Keep up the good more
    I switched my Father’s Homecare package from a large provider to HCA and I’m so glad I did. From the very first contact I was struck by the degree of professionalism, expertise and friendliness from... all I came in contact with. The high standard of care and calibre of the care staff was evident from the beginning and carried right through. Communication was always responsive and timely and nothing was too much trouble. The values of the company and management team have filtered right through to the staff and you feel you are in the company of family who really care, which is very comforting. I have no hesitation in recommending the services of HCA for exemplary care of the elderly in their more
    Home Care Assistance Gold Coast is our new Home Care Package Provider because we are moving from NSW to Queensland. When searching for a new provider, I came across this provider and after speaking... with Jordan, I felt comfortable in making the change. I look forward to working with Home Care Assistance Gold Coast for my husband's future needs. Since meeting Jordan, I am even more certain of our choice of provider. Anne and Robert more
    Great business, would recommend it to friends and family.
    Great place and would highly recommend!
    Our family appointed HCA to assist with care for our father. It turned out to be an excellent appointment.The management and staff were excellent and the carers were outstanding.We highly recommend... HCA to any prospective applicants.We would be happy to field direct enquires about the service. HCA have our detailsread more
    Would highly recommend this home care provider. I am so glad I took my grandmother out of a home care package as we were paying too much in fees. The staff are very attentive and helpful.
    Recently I had a situation where due to a family crisis, I needed respite assistance for a couple of days. Home Care Assistance provided a quick response to my query and were able to get a... person for me in time for me to go to my brother's funeral in another state. The person who stayed and looked after my father was very caring, compassionate and reliable. I was extremely happy with the service more
    Jeremy is a really good man, he has fantastic family values and cares for everyone. I would definitely recommend Health Care Assistance to help you and your family
    I wouldn't be able to cope at home without Home Care Assistance. The helpers who come into my home and assist with my house work go well beyond my expectations. Home care pays about 2/3 of frozen... meals which makes it affordable and necessary if you have severe arthritis like me. There are other services and products you are entitled to. Give Home Care a more
    We have been with Home Care assistance for last three years. I am impressed by the diversity of the services, they provide.I had few carers but the carer, Shweta, has been coming to us for last two... years, has been a Godsend. She pushes him to do the things which i am unable to. It’s a compliment to Homecare assistance to employ professionals of that standard.No matter what problem I incur, all I have to do is to ring the agency..The eagerness and understanding towards the need of the client is amazing.I would recommend Homecare assistance to anyone and everyone, who requires assistance in all aspects of life.In my case i am grateful of the help i am getting to look after my more
    Amazing service with great workers and excellent team managing funds sufficiently. Highly recommend this company
    So blessed. Such a wonderful team to take care of me, keeping my life simple and enabling the very best I could wish for. Thank you, Meg and Dave!
    Great place to work, very supportive and understanding.
    The most helpful, caring, supportive and flexible team of people to assist with our elderly loved ones.I am so grateful for all you had done for my Mum.... ❤️❤️❤️read more

    Industry Leader

    We're committed to elevating In-Home Care, Sharing Our Expertise, and Supporting Care Workers which is why we are Internationally recognised as an Industry Leader